Share your Meta dataset/pixel information with Customers.ai

Raquel Bartolome Updated by Raquel Bartolome

Add your Dataset/Pixel information to Customers.ai integration settings in order for data connection to go live.

What information do you need to share to Customers.ai?

  • Pixel/Dataset ID
  • Conversations API (CAPI) token
  • Test Event Code

How to locate dataset/pixel
1. Log into your Meta Business Manager's Business Settings.2. Scroll down to Data Sources and select Datasets. 3. Select the pixel/dataset associated with the Page connected in Customers.ai. 4. Click the Pixel ID to Copy to clipboard.5. Paste into the events manager in Customers.ai under restore.

How to locate and generate the CAPI Token
1. Go to Events Manager and hover on the right side menu and select Data Sources. 2. On Data Sources, select the dataset/pixel of the Page connected to Customers.ai.3. Click on Settings and SCROLL DOWN to Conversions API. Click on Generate access token. 4. The Access token will be displayed. Copy the access token.5. Paste into the events manager in Customers.ai under restore.

How to locate and generate the Test Event Code
1. Go to Events Manager and hover on the right side menu and select Data Sources. 2. On Data Sources, select the dataset/pixel of the Page connected to Customers.ai.3. Select TEST EVENTS and click on Confirm your server's events are set up correctly, then click the "Copy" button to the right of the code TEST(5 digits).4. Paste the code on Customers.ai Integration.

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