Connecting Facebook Account to Activate RESTORE

Raquel Bartolome Updated by Raquel Bartolome

RESTORE will get permissions from your Facebook account which has FULL CONTROL of the Ad Account/s you want to connect to Customers.ai.

1. Make sure that your Facebook account is added as a user in Customers.ai.

Login to Customers.ai using your Facebook account.
Use this link to SIGN OUT of Customers.ai. When logging in again to Customers.ai, click on the LOG IN WITH FACEBOOK button and connect your Facebook account.

2. Check if you have FULL CONTROL of the Ad Account you want to connect to Customers.ai.

Go to Business manager to check if your Facebook account has full control of the Ad Account
Go to https://business.facebook.com/settings/ad-accounts. Under Accounts, click Ad Accounts and select the Ad Account you want to add on the list of Add Accounts, click on your Facebook account and check if FULL CONTROL is toggled ON.

3. Go to RESTORE and Connect your Facebook Account.

If you are already logged in to Customers.ai using your Facebook account, you will just need to grant permissions
By continuing, Customers.ai will receive ongoing access to the information that you share and Facebook will record when Customers.ai accesses it. This allows us to access the data on the Ad Account you will connect.

4. Accept Customer List Custom Audiences Terms

If you have not accepted the Terms, you can copy and paste the link on the prompt that will show on Customers.ai
The Terms can be viewed here: https://www.facebook.com/legal/terms/customaudience/. A specific link will be given for your account. Read the Terms and click on ACCEPT

5. Select the Ad Account you want to connect.

All the Ad Accounts that you are an Administrator of will show, you can select from the dropdown list.
Once your Facebook account is connected and Terms are accepted, you can select the Ad Account from the dropdown list to create an Audience.

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