Contact Suppression

Raquel Bartolome Updated by Raquel Bartolome

Contact Suppression allows users to control X-Ray lead capture and/or outreach by connecting to a CRM such as Klaviyo, HighLevel; tools like Google Sheet, uploading a CSV file, using JSON Webhooks or Manually setting conditions

Users can also select whether to prevent X-Ray pixel to collect these suppressed leads OR prevent e-mail outreach:

🔘 Do not capture Suppressed Contacts

🔘 Capture suppressed contacts, but do not send emails to Suppressed Contacts

Klaviyo
1. Login to Klaviyo to get the API key or follow this link. If you have not previously granted permissions to Customers.ai, you may use this article on Klaviyo Integration to generate an API key. If there is an existing API key for Customers.ai, you may use the CLONE function to generate an API key to use for Contact Suppression. 2. Paste the API key generated from Klaviyo and click on CONNECT. 3. Toggle YES to Automatically suppress Klaviyo contacts to prevent sending leads that are already in Klaviyo. It is recommended to toggle ON the Send Signal events to suppressed contacts to force event data delivery for all subscribed first-party contacts in Klaviyo, regardless of suppression status or capture settings.
HighLevel
Google Sheet
1. Upload your existing contacts on a Google Sheet with the details you want to 'suppress" from being captured like email address. Click on the ADD A LIST button and select the corresponding Google sheet information with your Lead List. 2. Click on the CONNECT button. Take note that if you add contacts to the connected Google Sheet for suppression, the system will capture these additional contacts every 1 hour.
CSV
Manually upload a CSV file with your contacts. You will need to upload a new CSV file for new contacts you want to suppress. Use the Google Sheet option for convenience of just updating the list on the same sheet. Click on ADD A LIST and select the CSV file with contacts for suppression. Please upload the CSV file in this format.
JSON Webhooks
Suppression using webhook can be used with the help of your developer or someone who has knowledge on how to set this up on the source CRM. Request format, url and authorization type are usually described in the source CRM documentation. Use GET as Request type. The payload URL is the URL of the server that will receive the webhook GET requests.
Manually add Emails/Domains
Choose emails, domains, and phone numbers that your automations will not engage with. We automatically suppress bounces, unsubscribes and other emails we believe to be problematic.

How did we do?

Customizing X-Ray Capture Settings

X-Ray SDK for Custom Events

Contact