I Cannot Login or Sign up

Updated by Dan Golder

Pemissions are missing

When signing up MobileMonkey app requests permissions from your page, you need to make sure to grant all requested permissions.

To update permissions follow the next steps:

  • Open your Facebook account
  • Go to Settings - Business Integrations
  • Select MobileMonkey app and click 'View and edit'
  • Make sure all toggles are ON (like on the screenshot below)
  • Go back to MobileMonkey and attempt to sign up

Note: you can also completely remove the app from Business Integrations and try sign up from the scratch and Confirm permissions inside the app

    Invalid Facebook token

    When signing in/up with Facebook, it may occur that your Facebook login has expired. 

    To fix it simply log out of Facebook and log back in again, you should be good to go!

    How did we do?