Overview
X-Ray Pixel
X-Ray Pixel Installation Guide
Customizing X-Ray Capture Settings
Contact Suppression
X-Ray SDK for Custom Events
Leads & Audiences
Create Audience Segments
Import SMS/Email Contact List
How to Turn on Lead Alerts for X-Ray Website Visitors
Integrations
Email Integration
CRM Integrations
Mailchimp Integration
Klaviyo Integration Part 1: Connect Customers.ai to Klaviyo
Klaviyo Integration Part 2: Activate Klaviyo Signal to Boost Flows
Sendlane Integration
HighLevel Integration
Google Sheets Integration
JSON Webhooks
Integration via Shopify's Custom API
Connect Your Salesforce Account
Connect to Applications via Zapier
Meta Ads Tools
Google Ads Tools
Create Google Ads Custom Audience
Automate Data Import from Google Sheets to Google Ads
Finding your Google Ads Client ID, Secret Token and Customer ID
Analytics
How to Build a Custom Report of Sales by Customers.ai Revealed Contacts Synced to Klaviyo
Bot Analytics
Public API
FAQs
Bot Issues
I Cannot Login or Sign Up for a Bot with Facebook Login
I Cannot Connect My Page Page to MobileMonkey Bot
Web Chat Isn't Showing On My Website
Bot Send Credits
Increase in my Number of Contacts
How Does Unsubscribe Work?
My bot is Responding with the Default Message or a Different Message
My Bot Won't Respond at all
Bot Response Issues Overview
Send Overage Automatic Upgrades
I Can't Find My Old Bot or my Dialogues
How to redeem your Facebook Ads Coupon
MobileMonkey Bot Legacy Subscriptions
What's a Main Menu?
MobileMonkey Bot Pricing Plans
Can I Use SMS on My Subscription Plan?
Facebook Messenger Issues
Handover Protocol
How Do I Create a Lookalike Ads Audience from Bot Contacts?
How to Get Approved for Facebook Subscription Messaging
Can't Find my Messages / Customer Conversations Are Not in My Messenger Inbox
Why am I getting Product Alerts from my Facebook Page?
Facebook Permissions Issues
Edit Your Facebook Permissions
How to Test Synced Ads on Facebook Ads Manager
My Facebook page doesn't show up on the list of pages to connect
Why Do I Have To Sign Up With Facebook?
Remove other Connected Apps on your Business Integrations
Refreshing Your Facebook Connection
Facebook's 24-Hour Rule
FAQs about the CAN-SPAM Act
FAQs about the CCPA
Known Issues
Report a Bug
Too Many Bananas!
Refresh Page Access Token Error/ Update Permissions
Issues with Ad Blockers & Privacy Extensions
Website Widget Not Appearing on iOS 12.1
InstaChamp
Connecting your Instagram account to a Facebook page
Pre-requisites in Connecting an Instagram Page
Why do I need to sign up for InstaChamp with my Facebook login?
Why Do I Have to Sign Up for Instagram Messaging with My Facebook Login?
I cannot connect my Page to InstaChamp
InstaChamp Sign-up Process
My Facebook Page is connected to MobileMonkey. Can I still use InstaChamp?
How to Create Autoresponders on InstaChamp
How do I link my Instagram Account to a Facebook Page?
Troubleshoot: Autoresponders not sending
How do I switch to an Instagram Business Account?
Basic Guide to Autoresponders
How do I enable third-party access to messages?
How do I find my InstaChamp Ambassador referral link and get credit for sales I make?
How to Use the InstaChamp Ambassador Share Banner Library to Monetize Your Audience
WordPress Plugin
- All Categories
- WordPress Plugin
- Basic Troubleshooting for WP-Chatbot
Basic Troubleshooting for WP-Chatbot
Updated by Inga Supranovich
Solution 1: Reconnect the Page
1. Disconnect the Facebook page
2. Log out of Facebook account
3. Log in to Facebook again
4. Connect the same page
5. Check your website in Incognito mode or CTRL+F5 to avoid caching issues
Solution 2: Whitelist the Domain
1. Go to FB page Settings
2. Select Messenger Platform
3. Find Whitelisted Domains and add domains with www and without
Solution 3: Check Developer Console Errors
1. On browser with opened website press F12
2. Check if there any errors/warnings
3. If there is warning telling “MobileMonkey Warning : Customer Chat Widget may not load correctly. The Facebook SDK installed on this page is referencing an outdated URL that does not support the required Customer Chat SDK…” means that the website has few connection to different sdk.You can search it in source code by “sdk” "connect", means that there is another script in source code which also connecting to Facebook SDK.
Such scripts could be found when doing right click of the mouse -> View Page Source. Then search for word "connect" and there will script similar to 'https://connect.facebook.net/en_US/....'.
To resolve such case, need to comment / remove the incompatible script.
Solution 4: Paste Script Manually
1. To get the script open https://app.mobilemonkey.com
2. Go to Lead Magnets -> Customer Chat Widget -> Copy the script
3. Paste script to <head> tag, typically Header.php (Appearance -> Theme Editor)
4. Reload the page and test in Incognito mode or CTRL+F5 to avoid caching issues
Solution 5: Facebook Page is Unavailable
1. Ask someone who’s not an Amin of the page to open Facebook page
2. If it shows “This page isn’t available” may mean that: Facebook banned the page, page is unpublished, the page has country/age restrictions
3. Fix the page in Settings or connect another page (if previous blocked by FB)
Solution 6: Incompatible WP Plugins
WP plugins that block Chat Widget from showing:
- Facebook Pixel
- Easy Facebook Likebox
Deactivating such plugins help to make Chat Widget appear on the website.
WP plugins that cache website content (typically SEO optimizators):
- Yolast SEO
- WP Roket
The above plugins make chat widget disappear after some time. Reconnecting the page helps till the next cache period. This is due to the way plugins works: caching only static content while WP-Chatbot script added dynamically this won't appear in the cache.
To resolve it, the script should be paste manually to <head> - such script is static should be in cache.