Overview
Leads & Audiences
Use Attributes to save lead data for Audience Segmentation
Attributes Key
Import SMS/Email Contact List
How to Turn on Lead Alerts for X-Ray Website Visitors
Integrations
How do I use a GET Connection?
Integration with Mailchimp
Klaviyo Integration
Sendlane Integration
HighLevel Integration
Google Sheets Integration
SendGrid Integration
JSON Webhooks
Enable Email Suppression List
Connect your E-mail Account(s)
Create Google Ads Custom Audience
Integration via Shopify's Custom API
Automate data import from Google Sheets to Google Ads
Finding your Google Ads Client ID, Secret Token and Customer ID
Connecting X-Ray and Customizing Capture Settings
How To Activate Super-CAPI & Restore 🔄
Connect your SalesForce Account
Connect to different Applications via Zapier
Analytics
FAQs
Bot Response Issues
My bot is Responding with the Default Message or a Different Message
My Bot Won't Respond at all
Bot Response Issues Overview
How to redeem your Facebook Ads Coupon
Handover Protocol
Create a Lookalike Audience from your Messenger Contacts
I Cannot Login or Sign up
I Cannot Connect the Page
Customer Chat Isn't Showing On My Website
User roles in your MobileMonkey Company
FAQ: Customers.ai Send Credits
Pricing & Plans
How to Get Approved for Facebook Subscription Messaging
Support Options
Do you have an Affiliate or Reseller Program?
Can't Find my Messages / Customer Conversations not in Inbox
Why am I getting Product Alerts from my Facebook Page?
Increase in my Number of Contacts
How Does Unsubscribe Work?
Send Overage Automatic Upgrades
FAQs about the CCPA
I Can't Find My Old Bot or my Dialogues
My Facebook page doesn't show up on the list of pages to connect
Why Do I Have To Sign Up With Facebook?
Why Do I Have to Sign Up for InstaChamp with My Facebook Login?
FAQ: MobileMonkey Legacy Subscriptions
FAQs about the CAN-SPAM Act
Remove other Connected Apps on your Business Integrations
Refreshing Your Facebook Connection
What's a Main Menu?
Facebook's 24-Hour Rule
FAQ: MobileMonkey Pricing Plans
Why can't I use SMS on a current plan?
Known Issues
Facebook Permissions Issues
Refresh Page Access Token Error/ Update Permissions
Too Many Bananas!
Issues with Ad Blockers & Privacy Extensions
Website Widget not Appearing on iOS 12.1
Report a Bug
Edit Your Facebook Permissions
How to test Synced Ads on Facebook Ads Manager
Public API
InstaChamp
Connecting your Instagram account to a Facebook page
Pre-requisites in Connecting an Instagram Page
Why do I need to sign up for InstaChamp with my Facebook login?
I cannot connect my Page to InstaChamp
InstaChamp Sign-up Process
My Facebook Page is connected to MobileMonkey. Can I still use InstaChamp?
How to Create Autoresponders on InstaChamp
How do I link my Instagram Account to a Facebook Page?
Troubleshoot: Autoresponders not sending
How do I switch to an Instagram Business Account?
Basic Guide to Autoresponders
How do I enable third-party access to messages?
How do I find my InstaChamp Ambassador referral link and get credit for sales I make?
How to Use the InstaChamp Ambassador Share Banner Library to Monetize Your Audience
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- FAQ: MobileMonkey Legacy Subscriptions
FAQ: MobileMonkey Legacy Subscriptions
What is a legacy subscription?
A legacy subscription is a paid subscription that was created on or before MobileMonkey made the switch to new pricing plans on 7/11/19. Legacy subscriptions have access to all existing Pro features, and do not have a send limit. More information about send limits here.
How do I know if I have a legacy subscription?
You can see what subscription your page is on by visiting the Billing page (My Account > Billing) in MobileMonkey. Legacy Pro subscriptions will be listed under the "Pro Legacy" tab. Legacy Team subscriptions will be listed under the "Team Legacy" tab. You will also see a "PROlegacy" & "TEAMlegacy" badge next to your legacy pages in the "Pick a page" menu.
Are there any send limits on my legacy subscription?
No, legacy subscriptions do not have send limits. These limits only apply to new subscriptions.
Can I use SMS on my legacy subscription?
No, legacy subscriptions do not work for SMS.
How long can I stay on my legacy subscription?
As long as you want. You are locked into the legacy price and will never need to move to a different subscription unless you choose to do so.
Can I still sign up for a Pro Legacy or Team Legacy subscription?
After 7/11/19, MobileMonkey users will no longer be able to sign up for a Pro Legacy or Team Legacy subscription.
Can I add additional pages to a Pro Legacy subscription?
After 7/11/19, MobileMonkey users will no longer be able to add more pages to a Pro Legacy or Team Legacy subscription. You will only be able to upgrade to the new plans.
Can I change my subscription to one of the new plans?
Yes, you can change your legacy subscription to the new plan at any time.
How do I change my subscription to one of the new plans?
To change your subscription, simply navigate to your Billing page (My Account > Billing) and click on the "Upgrade" button next to the page you'd like to upgrade. You can choose to upgrade to Pro or Pro Unicorn. If you wish to upgrade to the new Team plan, simply click on the "Upgrade to Team" button.
If I change my legacy subscription to 1 of the new plans, will I get a pro-rated credit for the unused portion of my plan?
Yes, when changing from 1 plan to the other you will receive a pro-rated credit for the unused portion of the old plan.