JSON Webhooks

Inga Supranovich Updated by Inga Supranovich

If you need to post data from Customers.ai directly to 3rd party system (which might be the custom CRM) Connections can be used.

Customers.ai will POST data to the Webhook and here are recommendations:

  • make sure that the server accepts POST request
  • make sure the body of the request is parsed correctly
  • make sure that the server reads JSON format

From Customers.ai side set up will be as follows:

  1. Connection type preferably "Send contact data whenever a widget is reached"
  2. Paste URL

The payload URL is the URL of the server that will receive the webhook POST requests.

  1. Request type should be POST
  2. Set up attributes that you'd like to post from Customers.ai to your system

If you require Advanced JSON setup, you will need to refer to your receiving App to determine the Advanced JSON format. There are also presets/Templates in Customers.ai that you can use:

Custom webhook can be created on GitHub, please follow the detailed instructions here https://developer.github.com/webhooks/creating/

Test Webhooks with:

How did we do?

Google Sheets Integration

Integration via Shopify's Custom API

Contact