Refresh Page Access Token Error
Updated 5 months ago
by
Raquel Bartolome
Expired Facebook Token
This just means that your Facebook page token is expired. There is an easy fix for this to get you back up and running. Note: You need to be an ADMIN of the Facebook Page and an ADMIN/OWNER on your MobileMonkey Company. If you are unable to perform the steps below, please contact the person who sent you an invite to their MobileMonkey Company.
How to fix this issue:
Click on Refresh button
When you see the error message click the REFRESH button. 
Refresh Connection
Click the Refresh button under Facebook Page Connection. 
Disclosure to Grant permissions
A pop-up will show with a disclosure that you need to grant ALL permissions. Click on GRANY PERMISSIONS button. 
Click on the CONTINUE button to grant permissions to ALL pages or CHOOSE WHAT TO ALLOW to select Page/s you want to grant permissions
On the next screen, click on the "Continue" button to grant all the requested permissions to all pages. If some permissions are missed you will be taken to the NEXT STEP. If all the required permissions are already granted you'll be redirect back to the connect screen.
Or click "Choose what you allow" and find your missing page on the full list of pages. Make sure to tick the checkbox next to this page.
Or click "Choose what you allow" and find your missing page on the full list of pages. Make sure to tick the checkbox next to this page.Grant ALL permissions
Grant ALL permissions when you see this screen. Do not uncheck any permissions. Click on CONTINUE. Then on the last screen, click OK. 
Facebook and/or Instagram Connection status should be CONNECTED
Under Settings on the Maintenance Tab, both the Facebook and Instagram (if connected) Connection Status should say CONNECTED. 
If you are still having issues, you will need to completely reset the permissions via Business Integrations. You can use this guide for the complete instructions.
