Connect Bloomreach to Customers.ai

Raquel Bartolome Updated by Raquel Bartolome

The Bloomreach Engagement application is a comprehensive mobile marketing solution designed to help businesses engage, convert, and retain users within their mobile applications. Part of Bloomreach's broader omnichannel marketing platform, it leverages customer data and AI to deliver personalized experiences across various channels, including mobile apps, email, SMS, and web.

You will need:

  • An active Bloomreach subscription and access to Create projects to generate the following:
  1. Project Token
  2. API Base URL
  3. API Key ID
  4. API Key Secret
  • A Customers.ai account (Agency or Enterprise version).

Connecting Bloomreach to Customers.ai

1. Get Your Project Token and API Base URL

Location: Go to your Dashboard and select Settings → Project Settings → Access Management→ API.

You will find the Project Token and API Base URL listed directly.

2. Create/Get API Key ID and API Key Secret

Location: Go to Settings → Project Settings → Access Management → API.

Click “Create API Key” or “Add Key”

Give your key a name and assign permissions (e.g., read/write as needed).

Once created, the API Key ID and API Key Secret (shown only once — copy immediately!) will be displayed. If key/s already exist, you can copy the Key ID there, but API Key Secrets cannot be re-shown; you’d need to create a new one if lost.

Locate your Key name and copy the API Key ID.

3. Navigate to Bloomreach Integration on Customers.ai and input credentials.

  • Project Token
  • API Base URL
  • API Key ID
  • API Key Secret

Location: Integration → Bloomreach

4. Select suppression settings and Sync option.

Suppression

Toggling suppression to YES will prevent existing Bloomreach contact from being collected by the X-Ray Pixel.

Contact sync

🔘 Sync all Customers.ai contacts to Bloomreach

Recommended setting as this syncs all Customers.ai contacts

🔘 Choose an audience to sync from

Sync only a specific Customers.ai Audience to Bloomreach

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