X-Ray Pixel Installation Guide

Raquel Bartolome Updated by Raquel Bartolome

  1. Install X-Ray Pixel on your website following the instruction

Google Tag Manager Installation Guide
1. Log into Google Tag Manager and navigate to Tags > Add A New Tag.2. Select “Custom HTML” as your tag type. 3. Paste the code for your Web Visitor Email Detector.4.Click "Choose a trigger" and select “All Pages."5. Name and save your tag.

WordPress Installation Guide
1. Install our WordPress plugin to your desired website.2. Copy the code found on Customers.ai.3. Paste the custom code on the plugin and click on SAVE SETTINGS. ⚠️If your WordPress website is using any cache plugins, please remember to clear all plugin caches for changes to take effect.

Shopify Installation Guide
1. In your Shopify go to your Online Store and select Theme Editor.2. Click on the Ellipsis button beside Customize and select EDIT CODE. 3. On "theme.liquid", paste your X-Ray Pixel code directly below <head> 4. Go to your Store Settings, select “Customer events” and click ADD CUSTOM PIXEL.5. Name your Pixel.
6. Click “Not required” for permissions.

7. Copy your pixel code and paste it into the “Code” field and click“Save”.

BigCommerce Installation Guide
1. Log in to your BigCommerce account, and go to the Storefront section of the dashboard.
2. Select Themes and click Customize button on your current theme.
3. Click on Edit Theme Files to access the file editor where you can make direct changes to the theme. You can find the button in different places.
4. In the theme editor, find and open the Templates folder → Layout folder. Within Layout, open the file named base.html.
5. Copy your pixel code and paste it under head tag.
6. Once you've added the code, click Save to confirm your changes.
7. Return to the main Themes page and click Apply to activate the theme with your new changes. You can find the button in different places.

Manual Installation Guide
1. In the WordPress site go to Appearance -> Theme Editor. 2. On the right panel Theme Files find Theme Header (header.php) file and click to open it. 3. Find the opening <head> tag and put cursor right below it.4. Paste the code for your Web Visitor Email Detector.
Please note: If you have are already installed the Customers.ai Website Visitor X-Ray Pixel, there is NO NEED to re-install it. Instead, please refer to this guide to create a new X-Ray trigger and specify the capture settings/conditions.

  1. Verify the script is working correctly

Paste your domain and click the "Test It" button.

  1. Proceed to settings

The X-Ray Pixel capture Settings lets you customize different conditions based on your preference.

Next ⬇⬇⬇

How did we do?

Customizing X-Ray Capture Settings

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