Handover Protocol

Updated by Dan Golder

MobileMonkey supports handing off a conversation to another Facebook Messenger App via the Facebook Handover Protocol.

Note: MobileMonkey MUST be designated as the Primary Receiver in order for this to work.

If a conversation is handed off to another app, MobileMonkey will automatically reclaim it after 30 minutes of inactivity in the chat. This means that a contact who comes back to your Facebook Page after some time will be routed back to your MobileMonkey Chatbot.

Check out a demo video of how to set up MobileMonkey to pass off a conversation to HootSuite:

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