Bot Issues
I Cannot Login or Sign Up for a Bot with Facebook Login
Pemissions are missing. When signing up MobileMonkey app requests permissions from your page, you need to make sure to grant all requested permissions. To update permissions follow the next steps: Op…
I Cannot Connect My Page Page to MobileMonkey Bot
Only page Admins are able to connect it to MobileMonkey. Check that you are a page Admin: Open your Facebook business page. Open Settings (top right corner). Select Page Roles. Check Existing Pages r…
Web Chat Isn't Showing On My Website
Script is missing on the website. To make chat widget appear on the website <script> have to be placed between <head> and </head> tags. This can be done by direct insert to source code, adding via Go…
Bot Send Credits
What are send credits?. Send Credits are used to track how many messages are being sent by your business(es) across all channels. Instead of having different limits for Facebook, Web Channel, and SMS…
Increase in my Number of Contacts
What is the MobileMonkey contact import?. When you Connect a new Facebook Page to MobileMonkey, the users who have messaged the page in the past will be imported to MobileMonky as Contacts automatica…
How Does Unsubscribe Work?
What Happens When Someone Types "Unsubscribe" into My Bot? When someone types " unsubscribe " or " stop " into the bot conversation, your bot will automatically send the option to unsubscribe. The de…
My bot is Responding with the Default Message or a Different Message
If your bot is responding with "Sorry, I'm just a bot, but someone real will be right with you" or another default you have set up. Something is blocking your bot's ability to fire off your intended…
My Bot Won't Respond at all
If you are sending messages to your bot and getting no response at all:. Check to make sure your Facebook page has a working "Send Message" button. . This should appear at the bottom right of the cov…
Bot Response Issues Overview
Bot Response Can Be Affected by Multiple Factors. Setting up your bot to respond how you want it to can throw a monkey wrench into user engagement! It can be very frustrating when your bot is not res…
Send Overage Automatic Upgrades
Send Overage Automatic Upgrades. Send credit overages upgrade happens when a MobileMonkey plan that includes a certain amount of send credits exceeds the limit of the plan. By default MobileMonkey au…
I Can't Find My Old Bot or my Dialogues
I Can't Find My Old Bot or my Dialogues. If you are unable to find your dialogues, chances are you're in the wrong bot. MobileMonkey allows you to create multiple bots but you can only have one runni…
How to redeem your Facebook Ads Coupon
Follow these steps to redeem your FB ads coupon: In Business Manager, go to the main menu at the top left hand corner and select "Billing". Click on "Payment Settings" at the top right hand corner. C…
MobileMonkey Bot Legacy Subscriptions
What is a legacy subscription? A legacy subscription is a paid subscription that was created on or before MobileMonkey made the switch to new pricing plans on 7/11/19. Legacy subscriptions have acces…
What's a Main Menu?
What's a main menu?. A main menu us a persistent menu that lives on the chat window. Adding a menu will give contacts more flexibility while chatting with your page. At any point in the conversation,…
MobileMonkey Bot Pricing Plans
What are all the available pricing options in MobileMonkey? MobileMonkey offers 3 different pricing plans: Pro, Pro Unicorn, and Team. More information on pricing plans here. For more enterprise leve…
Can I Use SMS on My Subscription Plan?
Can I use SMS on a InstaChamp Platinum plan? Yes. InstaChamp Platinum plans are eligible for InstaChamp app and provide limited access to MobileMonkey app features. MobileMonkey pays a small fee for…
