Facebook Messenger Issues
Handover Protocol
MobileMonkey supports handing off a conversation to another Facebook Messenger App via the Facebook Handover Protocol. Note: MobileMonkey MUST be designated as the Primary Receiver in order for this…
How Do I Create a Lookalike Ads Audience from Bot Contacts?
This is a cool way to get new Leads using your existing chat Contact lists to power a Facebook Messenger Ad lookalike audience! In this article, we'll teach you how to use your already-qualified lead…
How to Get Approved for Facebook Subscription Messaging
Applying for Facebook Subscription Messaging. Before the end of the year Facebook Messenger marketers need to act to apply for subscription messaging. It’s an important change from the current system…
Can't Find my Messages / Customer Conversations Are Not in My Messenger Inbox
Bot Conversations End Up in Different Folders Based on Facebook Settings. If your bot conversations are ending up in the "Done" Folder, check out this helpful link ! The Facebook Handover Protocol is…
Why am I getting Product Alerts from my Facebook Page?
You might notice that you get MobileMonkey alerts on Messenger sent from your own Facebook Page. These alerts are highly tailored to your Facebook Page's product usage. We will use this channel to al…
Facebook Permissions Issues
Since we integrate so heavily with Facebook, we require some permissions from you in order to do work on your pages like: Sending Messages. Reading Messages from users. Seeing a list of Facebook Page…
Edit Your Facebook Permissions
If you are currently signed in to your MobileMonkey account, you may use this link to logout. You may also want to sign-in using Incognito or a different browser so that you are not automatically log…
How to Test Synced Ads on Facebook Ads Manager
WARNING: Facebook Ads Manager currently contains a bug where clicking Edit on an Ad will automatically overwrite your Messenger Setup published from MobileMonkey. WORKAROUND: Make clicking Publish in…
My Facebook page doesn't show up on the list of pages to connect
Sometimes some of your pages won't show up on the list if they are new pages and you haven't previously granted MobileMonkey permission to connect them. When this happens, take the following steps to…
Why Do I Have To Sign Up With Facebook?
Sign Up with Facebook is required in order to use Facebook Messaging API and Instagram Messaging API. The Facebook Messaging API enables automated messages for your Facebook Business Page. In order f…
Remove other Connected Apps on your Business Integrations
Go to your personal Facebook profile, select Settings & privacy by clicking the down caret in the header, then select Settings , then click on Security and login. You can also use this link ( make su…
Refreshing Your Facebook Connection
When trying to refresh your Facebook Connection you may need to go through the full permission flow again if MobileMonkey completely lost access to your page. When this happens, take the following st…
Facebook's 24-Hour Rule
Facebook Messenger policy includes a 24-Hour Rule that states pages can only send a promotional message to users who have messaged the page in the last 24 hours. Each time the contact sends a new mes…
