Overview
X-Ray Pixel
X-Ray Pixel Installation Guide
Customizing X-Ray Capture Settings
Contact Suppression
X-Ray SDK for Custom Events
How to Activate the Upgraded Version of X-Ray
Leads & Audiences
Create Audience Segments
Import SMS/Email Contact List
How to Turn on Lead Alerts for X-Ray Website Visitors
Email Automation Builder with S.O.L.D.
Enable Email Suppression List
Clay Integration via Webhooks
How to Activate Customers.ai ESP
Integrations
Email Integration
CRM Integrations
Mailchimp Integration
Klaviyo Integration Part 1: Connect Customers.ai to Klaviyo
Klaviyo Integration Part 2: Activate Klaviyo Signal to Boost Flows
Sendlane Integration
HighLevel Integration
Google Sheets Integration
JSON Webhooks
Integration via Shopify's Custom API
Connect Your Salesforce Account
Connect to Applications via Zapier
Meta Ads Tools
Google Ads Tools
Create Google Ads Custom Audience
Automate Data Import from Google Sheets to Google Ads
Finding your Google Ads Client ID, Secret Token and Customer ID
Analytics
How to Build a Custom Report of Sales by Customers.ai Revealed Contacts Synced to Klaviyo
Bot Analytics
Public API
FAQs
Bot Issues
I Cannot Login or Sign Up for a Bot with Facebook Login
I Cannot Connect My Page Page to MobileMonkey Bot
Web Chat Isn't Showing On My Website
Bot Send Credits
Increase in my Number of Contacts
How Does Unsubscribe Work?
My bot is Responding with the Default Message or a Different Message
My Bot Won't Respond at all
Bot Response Issues Overview
Send Overage Automatic Upgrades
I Can't Find My Old Bot or my Dialogues
How to redeem your Facebook Ads Coupon
MobileMonkey Bot Legacy Subscriptions
What's a Main Menu?
MobileMonkey Bot Pricing Plans
Can I Use SMS on My Subscription Plan?
Facebook Messenger Issues
Handover Protocol
How Do I Create a Lookalike Ads Audience from Bot Contacts?
How to Get Approved for Facebook Subscription Messaging
Can't Find my Messages / Customer Conversations Are Not in My Messenger Inbox
Why am I getting Product Alerts from my Facebook Page?
Facebook Permissions Issues
Edit Your Facebook Permissions
How to Test Synced Ads on Facebook Ads Manager
My Facebook page doesn't show up on the list of pages to connect
Why Do I Have To Sign Up With Facebook?
Remove other Connected Apps on your Business Integrations
Refreshing Your Facebook Connection
Facebook's 24-Hour Rule
FAQs about the CAN-SPAM Act
FAQs about the CCPA
Known Issues
Report a Bug
Too Many Bananas!
Refresh Page Access Token Error/ Update Permissions
Issues with Ad Blockers & Privacy Extensions
Website Widget Not Appearing on iOS 12.1
InstaChamp
Connecting your Instagram account to a Facebook page
Pre-requisites in Connecting an Instagram Page
Why do I need to sign up for InstaChamp with my Facebook login?
Why Do I Have to Sign Up for Instagram Messaging with My Facebook Login?
I cannot connect my Page to InstaChamp
InstaChamp Sign-up Process
My Facebook Page is connected to MobileMonkey. Can I still use InstaChamp?
How to Create Autoresponders on InstaChamp
How do I link my Instagram Account to a Facebook Page?
Troubleshoot: Autoresponders not sending
How do I switch to an Instagram Business Account?
Basic Guide to Autoresponders
How do I enable third-party access to messages?
How do I find my InstaChamp Ambassador referral link and get credit for sales I make?
How to Use the InstaChamp Ambassador Share Banner Library to Monetize Your Audience
WordPress Plugin
- All Categories
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- Chatbot Overview
Chatbot Overview
The Chatbot link will give you access to the following sections.
Chat Starters
Chat Starters are just how they sound, the help you start a series of different chatbot conversations.
Website Chat Widgets
The website widget is how you add chat to your website or landing page. It sits in the bottom right corner and there are several different options.
Facebook Page Welcomer
This is a good first place to start and it's one of the first place users will interact with your chatbot. It is connected directly to your Facebook send message button.
SMS Keywords
A quick and easy way to use SMS to get user into your bot. You can create multiple keywords and attach different conversations to then.
Comment Guards
This is a great way to get free subscribers. The more engaging your Facebook posts, the better. Every comment can have the bot send a message.
Opt-in Popups
A great way to build your sms subscriber list is by adding popups to your website. When someone visits your website they will see a popup and if they subscribe they will get the follow up message in messenger.
Share Links
Every conversation you create in MobileMonkey can have its own custom link. This is a great way to share different parts of your bot via email, sms or even in groups.
Landing Pages
If you need to create a quick landing page I don't want to go through the hassle of building it on your website you can create it right in MobileMonkey in a few clicks.
Facebook Opt-ins
Dialogues
This is where you can build new conversations and add widgets to do it. You can group your dialogues in folders, duplicate dialogues and more.
Q&A
Questions and Answers make your bot smarter. By identifying keywords that your users may type you can issue a response when that happens. MobileMonkey will keep track of keywords typed in and how many times they were typed so you know what to create responses for.
Automation Rules
Automation rules happen when certain conditions are met. There are currently 3 different rules.
- Conversation has been moved to Resolved
- Conversation has been moved to Pending
- Customer did not respond to a quick question
