The purpose of the Chat Blast is to deliver a message or advertisement to a large audience of Facebook or SMS leads, quickly and efficiently. You cannot use the Chat Blast to reach out to Instagram contacts.
First you need to choose what platform you are going to be sending out to.
Facebook Chat Blast is bound by the 24-hour rule
. SMS Chat blast may be sent anytime as long as you do not send messages that may cause phone providers to flag your message or SMS number.
Select your Audience for the Chat Blast
Choose an audience for us to deliver your message to. All your audiences that you have created are available from this drop down. You will also notice to the right that it says "Reachable Contacts" (for Facebook chat blast). MobileMonkey will check to see if any of these contacts have not interacted in the last 24 hours and exclude them. This is MobileMonkey's way of protecting you from being banned by Facebook for sending messages when you shouldn't. If you don't have an audience then when you click the drop down you will see an option to create a new audience right from this window.
Choose or create a Dialogue
Here is where you will choose the message that you want to send. You can choose an existing dialogue or you can create a new one. The Dialogue creator is the same as as in all the other areas in MobileMonkey. Just click on Add widget to start.
Preview or Test your Chat Blast
On the right side is a preview of how your message will look like. There is also an option to TEST it before sending your Chat blast. We recommend this so you can spot any errors or changes you may need to make.
Send your Chat Blast
You can choose to send this message immediately or in the future.
Idea #1: Invite contacts to a webinar.
Idea #2: Send a message about a new blog post that is of interest to them.
Idea #3: Announce the opening of a new store.