Assignment Rules
Automatically assign leads to available agents based on Assignment Rules.
This assigns a lead conversation on the Inbox to a specific agent or round-robin in a group of agents. Our platform automatically detects which Agent (account user in a group) is currently ONLINE and will assign the next lead conversation that matches the lead assignment rule/s.
![](https://files.helpdocs.io/jlaj445u4q/articles/m4y8801h94/1677858860872/lead-assignment-filled.png)
![](https://files.helpdocs.io/jlaj445u4q/articles/m4y8801h94/1677864334751/inboxsample.png)
Create Agents Groups
![](https://files.helpdocs.io/jlaj445u4q/articles/m4y8801h94/1677863665079/create-grou.png)
Creating Lead Assignment Rules
![](https://files.helpdocs.io/jlaj445u4q/articles/m4y8801h94/1677863430544/lead-assignment-any-contact-matches.png)