Compliance with Google API Services Policy
Customers.ai’s use and transfer to any other provider of information received from Google Accounts will adhere to Google API Services User Data Policy, including the Limited Use requirements.
- to visitors/users located outside the European Union or European Economic Area, and
1. Who is the data controller of your personal information?
We, Customers.ai Inc, 359 Newbury Street, Boston MA 02115 USA, (“Customers.ai” or “we”) is the data controller. We are responsible for, and control, the processing of your personal information.
2. What personal information do we collect?
In the context of rendering our Services, we may collect information about you. This information regularly includes the following:
- If you create an Account: Your name, email address, time zone and a list of Facebook Pages you own (page names, IDs, categories, number of likes), your company name, Website Address, phone number, and the type of Business you are in.
- If you use our Products or Services: Your name, gender, language settings, time zone and avatar picture as long as your privacy settings permit access to these pieces of
- If you use third-party account credentials to log in to our Services: We may collect some information associate with your third-party account such as your name, email address, time zone and a list of Facebook Pages you own (page names, IDs, categories, number of likes).
- If you contact us (via our Website or via phone, email or letter), e.g. for a support request, respond to a survey, or send us an inquiry: Name, e-mail address, IP address, information on our communication with you and any additional information you provide us
3. How do we collect your information?
This personal information is collected in many ways and may include:
- personal information you provide to us: Most of the personal information we receive comes to us voluntarily from our users in the course of using our Services, such as when visiting our Website, communicating with us or in the process of requesting our
You are free to choose which information you want to provide to us or whether you want to
provide us with information at all. However, some information, such as your name, email address, Facebook ID, and information on your requested Services may be necessary for the performance of our contractual obligations. Without providing this information, you will not be able to order certain Services or enter into a contract with us.
- personal information we receive from others: We may receive personal information about users from third parties such as social media sites, law enforcement agencies, providers of denied party screening and marketing
4. Why and on which legal basis do we collect and use your personal information?
Please note, the notice on the legal grounds refers to the legal justifications under the GDPR which only applies to our operations to the extent we service or monitor EU residents.
The reasons for using your personal information may differ depending on the purpose of the collection. Regularly we use your information for the following purposes and on the following legal grounds:
- We use your information in order to perform our contractual services or prior to entering into a contract with you. If you order Services from Customers.ai or if you contact us to request our Services, we use your information to provide you with these Services. Information we use includes: information we need to contact you or otherwise communicate with you; if you are a registered user: information to manage your account; information to enable the usage of Services; information for invoicing and payment follow
- We use your information if justified by our legitimate interests. The usage of your information may also be necessary for our own business interests. For example, we may use some of your information to evaluate and review our business performance, create financial statements; improve our Services or to identify potential cyber security threats. If necessary we may also use your information to pursue or defend ourselves against legal claims. We may use your email address and names for our email marketing campaigns. You can opt out to this use at any time by following the link to unsubscribe at the bottom of our marketing
- We use your information after obtaining your consent. In some cases, we may ask you to grant us separate consent to use your information. You are free to deny your consent but doing so may mean some or all of our Services will not be available. You are free to withdraw your consent at any time with effect for the future. If you have granted us consent to use your information, we will use it only for the purposes specified in the consent
- We use your information to comply with legal obligations. We are obligated to retain certain information because of legal requirements, for example, tax or commercial
We will only use your information for the purposes for which we have collected them. We will not use your information for other purposes. We do not use your personal information for automated individual decision-making.
5. With whom do we share your Personal Information?
We will share your personal information with the following third parties:
- Service providers and advisors: Third party vendors and other service providers that perform services for us or on our behalf, which may include marketing campaign services, providing mailing or email services, tax and accounting services, product fulfilment, payment processing, data enhancement services, fraud prevention, web hosting, or providing analytics services; These third parties include: Google Cloud, Microsoft Azure, MailChimp, Recurly, Stripe, Facebook, etc. Any such service providers will by appropriate data processing agreements be bound to only process the data on Customers.ai’s behalf and under its
- Promotional partners: Third parties with whom we partner to provide promotional activities, which will be identified by name in the context of these activities. Customers.ai has partnered with third parties who provide promotional activities in the past and intends to partner with them in the future. However, Customers.ai does not partner with any such third party at the moment. These partners will be identified by name in the context of these
- Purchasers and third parties in connection with a business transaction: Personal information may be disclosed to third parties in connection with a Customers.ai-related transaction, such as a merger, sale of Customers.ai’s assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business, or in the event of a bankruptcy or similar
- Law enforcement, regulators and other parties for legal reasons: Third parties as required by law or subpoena or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our legal claims or to protect the security or integrity of our Services; and/or (c) to exercise or protect the rights, property, or personal safety of Customers.ai, our visitors, or others.
6. How long do we keep your information?
We will store personal information for as long as necessary to fulfil the purposes for which we collect the personal information, in accordance with our legal obligations and legitimate business interests.
7. How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you use our Services. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.
8. How do we safeguard your personal information when there is an international transfer?
As we are located in the USA, any information you provide, will be processed and stored in the USA. If you are in the European Union or European Economic Area, this may mean that your personal information will be stored in a jurisdiction that offers a level of protection that may, in certain instances, be less protective of your personal information than the jurisdiction you are typically a resident in.
9. Cookies and other tracking technologies.
Cookies are pieces of code that allow for personalization of the Services experience by saving your information such as user ID and other preferences. A cookie is a small data file that we transfer to your device’s hard disk (such as your computer or smartphone) for record-keeping purposes.
We use or may use the data collected through tracking technologies to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the site; (b) provide custom, personalized content and information, including targeted content and advertising; (c) identify you across multiple devices;
- provide and monitor the effectiveness of our Services; (e) monitor aggregate metrics such as total number of visitors, traffic, usage, and demographic patterns on our Website; (f) diagnose or fix technology problems; and (g) otherwise to plan for and enhance our
- Strictly necessary cookies. These are cookies that are required for the essential operation of the Services such as to authenticate users and prevent fraudulent
- Analytical/performance cookies. These allow us to recognize and count the number of visitors and to see how visitors move around the Services when they are using it. This helps us to improve the way the Services work, for example, by ensuring that users are finding what they are looking for
- Functionality cookies. These are used to recognize you when you return to the Services. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
- Targeting cookies. These cookies record your visit to our Website, the pages you have visited, the links you have followed and may also gather information about your online activity after you leave our Website. We will use this information to make our Website, the advertising displayed on it, and the marketing messages we send to you more relevant to your interests. We may also share this information with third parties who provide a service to us for this
- Third party cookies. Please be aware that advertisers and other third parties may use their own cookies tags when you click on an advertisement or link on our Website. These third parties are responsible for setting out their own cookie and privacy
How to manage cookies?
- Cookie settings in Internet Explorer
- Cookie settings in Firefox
- Cookie settings in Chrome
- Cookie settings in Safari web and https://support.apple.com/kb/ph21411?locale=en_US.
10. What rights and choices do you have?
We want you to understand your rights and choices regarding how we may use your personal information. Depending on how you use your information, these rights and choices may include the following:
- Individual Rights. You have specific rights under applicable privacy law in respect to your personal information that we hold, including a right of access and erasure and a right to prevent certain processing
If you are a resident in the European Union or European Economic Area, you have the following rights in respect to your personal information that we hold:
- Right of access. The right to obtain access to your personal
- Right to rectification. The right to obtain rectification of your personal information without undue delay where that personal information is inaccurate or
- Right to erasure. The right to obtain the erasure of your personal information without undue delay in certain circumstances, such as where the personal information is no longer necessary in relation to the purposes for which it was collected or
- Right to restriction. The right to obtain restriction of the processing undertaken by us on your personal information in certain circumstances, such as, where the accuracy of the personal information is contested by you, for a period of time enabling us to verify the accuracy of that personal
- Right to portability. The right to portability allows you to move, copy or transfer personal information easily from one organization to
- Right to object. You have a right to object to any processing based on our legitimate interests where there are grounds relating to your particular situation. You can object to marketing activities for any reason
If you wish to exercise one of these rights, please contact us using the contact details below. For cookies or e-mail marketing, we provide the following easily usable option:
- E-Mail Settings and Preferences. If you no longer want to receive marketing e-mails from us, you may choose to unsubscribe at any time by following the unsubscribe instructions included in our email footers
11. How to contact us?