Join the Customers.ai Team!

About Customers.ai

Customers.ai Visitor Identification & Remarketing Platform helps marketers and sales at mid-market businesses find their unicorns in a sea of donkeys.

The platform is designed for marketers, business owners and agencies to find their customers in the most scalable and cost effective way — outperforming digital advertising, search, social and display by 10-100x!

We’re a well-funded Boston-based start-up with a distributed international team, led by a proven executive team whose previous work together was a massive martech success.

Our goal is to build Boston’s next marketing software unicorn with the best working environment and best people in the industry.

Why work here?

Join an exciting startup adventure in the AI martech space! 👇

Open positions

  1. Agency Partnership Account Executive
  2. Director of Partnerships & Demand Generation, Ecommerce
  3. Mid Market Account Executive

How to Apply to an Open Position at Customers.ai

Send an email to jobs@customers.ai or click to the LinkedIn post in each job listing to submit your application.

Agency Partnership Account Executive

Benefits Offered: Medical, Dental, 401k & Stock Options

Employment Type: Full-Time
Apply on LinkedIn

About the Role:

Customers.ai is seeking an enthusiastic and dedicated Agency Partnership Account Executive to join our team. We help marketers, sellers and owners of B2C & B2B businesses find their customers in the most cost-effective way: targeted outbound marketing and sales outreach automation. Customers.ai is based in Boston and was founded by Larry Kim, one of the most recognized and influential marketers in the world.

As an Agency Partnership Account Executive you will work to build and manage a strong pipeline of Agency Referral partners. This position will be responsible for bringing new Agencies on board and establishing relationships with those Agencies to work together to identify new Sales opportunities. You will be working in a fast-paced environment and taking part in shaping our new Agency Referral Partner Program. Excited yet?

At Customers.ai you will wear multiple hats and constantly be learning and improving your Sales skills. You will be highly encouraged to take initiative and will learn and accomplish more in your first 6 months than most people do in years. Are you ready for takeoff? 🚀

Here is some of what you will do:

  • Build and manage your sales pipeline by qualifying and following up on inbound leads.
  • Establish a productive relationship with the Agencies you bring on board and look for ways to partner together. 
  • Run consultative product trials and work with clients to establish trial success criteria.
  • Conduct follow up and negotiation and closing activities. 
  • Develop a deep understanding of our product and effectively communicate the value proposition.
  • Stay informed on industry trends, market conditions, and competitor activities to shape sales strategy.
  • Track sales performance metrics and provide insights and recommendations for continuous improvement.
  • Utilize CRM tools to manage customer interactions and maintain accurate records.
  • Work cross functionally with the Customer Success team to ensure a smooth onboarding process and to identify potential upsell opportunities. 

What you will bring:

  • A 4 year college degree or comparable experience
  • 2 to 4 years of experience working at a Marketing Agency
  • Experience in Digital Marketing programs like paid search, email marketing, SEO, Social Media Marketing, etc.
  • An entrepreneurial spirit and a passion for new technology
  • A winning attitude and track record of success
  • The desire to grow quickly in your role
  • The ability to work from our Boston Back Bay office three days per week

 

Director of Partnerships & Demand Generation, Ecommerce

Benefits Offered: Medical, Dental, 401k & Stock Options
Employment: Full-Time
Location: Boston, MA (Hybrid) or Remote
Apply on LinkedIn

About The Role:

The Director of Partnerships and Demand Generation, Ecommerce, will lead the go-to-market strategies for our ecommerce and DTC marketing solutions.

This person will leverage their deep understanding of the ecommerce operator’s core challenges, key metrics, marketing strategy and tools, as well as their established network of influential voices and technology providers to generate demand and opportunities via the partnership channel.

They will bring their insights of ecommerce marketing technology and trends to develop the competitive brand positioning of our solutions in the marketplace, and share these insights across the Customers.ai organization.

Key Responsibilities

  • Generate Sales Pipeline: Focus on generating opportunities for the midmarket sales organization by way of free trials and demos booked through a variety of channels, focusing heavily on referrals.
  • Identify and Develop Strategic Partnerships: Actively leverage tools and networks to identify strategic partners, design captivating and innovative partnership offerings, and perform outbound outreach leading to collaboration opportunities.
  • Ensure Delightful Partnership Experiences: Serve as partner marketing lead for new and existing partners in the ecommerce technology industry and ecommerce marketing influencers, understanding their business strategies, priorities, and near- and long-term goals.
  • Advocate Ecommerce Priorities to Stakeholders: Function as the ecommerce customer and partner advocate within Customers.ai, ensuring appropriate and effective representation to inform product- and sales-related decision making.
  • Track and Report on Business Generated: Analyze and compile multiple data sets to understand Partner-generated business, and regularly present results and recommendations to internal teams and leadership.

Experience

  • Experience in Ecommerce Business Administration, Sales, Partnerships, Marketing or a related field.
  • Demonstrated experience in ecommerce SaaS or technology partnership development and management.
  • Familiarity with partner ecosystem software and platforms such as Crossbeam, GiddyUp and PartnerOptimizer.
  • An entrepreneurial spirit and a passion for new technology with a winning attitude and track record of success.
  • Experience as a principal at an ecommerce business is a major plus.
About Customers.ai

In a sea of ecommerce marketing technology designed to optimize various growth levers, Customers.ai’s innovative CDP supercharges every layer of the marketing stack. Enabling visitor identification, customer journey tracking, and advanced remarketing actions, we’re on a mission to bring the power of unified and actionable 1P and 3P visitor data into the Midmarket. (Delivering real-time, personalized customer experiences that grow store revenue isn’t just for the Enterprise anymore, ya hear?)

Founded by Larry Kim following the 9-figure exit of his first adtech company, WordStream, Customers.ai is a Series A funded Boston startup positioned to explode into the ecommerce space with the addition of an experienced and networked director of ecommerce partnerships.

eCommerce (Shopify/Klaviyo/Facebook Ads) Customer Success Manager

Benefits Offered: Medical, Dental, 401k & Stock Options

Employment Type: Full-Time

Customers.ai is a provider of website visitor identity and remarketing solutions, recognized in the Iconiq Capital + G2 Essential Tech Stack of 2023. Based in the Back Bay area of Boston and easily accessible by public transportation, Customers.ai was founded by Larry Kim and is at the forefront of marketing technology, helping clients boost their website conversion rates by up to 7.5x.

About the Role:

We are seeking an entrepreneurial eCommerce Customer Success Manager (CSM) to join our team. This role is centered on enabling client success within the eCommerce segment of our business. The ideal candidate will have significant agency marketing experience in working with ecommerce logos in order to understand client goals and objectives and execute towards them using our products and technologies.

Responsibilities:

  • Customer Success Management: Drive clients’ revenue goals and marketing capabilities, enhancing Net Revenue Retention (NRR) and renewal rates through strategic product use and effective onboarding. Provide comprehensive digital marketing analysis to identify improvement opportunities and deliver actionable insights.
  • Onboarding and Training: Ensure smooth integration for new clients by activating essential product features and integrations.
  • Quarterly Business Reviews: Collaborate on strategy refinement and detailed account evaluations to promote continuous NRR growth and high renewal rates.
  • Voice of Customer Collaboration: Work closely with product, sales, and marketing teams to ensure client feedback is incorporated across all departments effectively.

What You’ll Bring:

  • Experience: 2-5 years of marketing agency specialist work within eCommerce speciality.
  • Communication Skills: Exceptional verbal and written communication abilities, with expertise in engaging effectively across various stakeholders.
  • Technical Proficiency: Advanced understanding of popular eCommerce marketing products including Shopify, Klaviyo, HighLevel & Facebook Ads. (Certifications are a plus!)
  • Email marketing expertise: experience creating and optimizing email campaigns that convert for ecommerce brands
  • Analytical Skills: Ability to compute ROI using analytics tools like GA4, Triple Whale, and other revenue attribution solutions.
  • Problem-Solving: Dynamic problem-resolution skills with the capacity to manage multiple projects and deadlines efficiently.

Why Join Us?

At Customers.ai, you will wear multiple hats, learn continuously, and be highly encouraged to take initiative. You will learn and accomplish more in your first 6 months with us than most do in years. Ready for takeoff in a role that promises significant professional development and growth within a rapidly expanding company? Apply today.

Marketing Copywriter

Benefits Offered: Medical, Dental
Employment Type: Full-Time
Apply on LinkedIn

Customers.ai Marketing Copywriter Job Description

Imagine yourself in a year or two as a world-leading content marketer.

Not only do you make a living doing what you love (writing, obvi), but you know how to turn your craft into dollars in the bank. 

Your words persuade. Your words sell. Your words get business results. 

Sound like your dream job?

Then get ready to skyrocket your career as a copywriter to become one of the undeniable wizards of content marketing.

You’ll learn the art and science of marketing copy alongside Larry Kim, literally a top 10 marketer and marketing influencer of the world. (Hello, 1 million Twitter followers?)

Join a tech start-up team with kooky personality and go-big company culture who will love you for your contributions to the company’s hyper-growth goals.

…And jump-start your career as the most profitable writer in the room.

Here is some of what you will do:

  • Deliver 1-2 articles a day on various marketing topics.
  • Provide content for the Customers.ai growth marketing blog and partner blogs.
  • Contribute copy and creative for Facebook ads, email campaigns and chatbots.

Here is some of what you will bring:

  • 1-2 years of prior copywriting experience.
  • History of producing high-quantity of content and deliverables.
  • Local newspaper or school newspaper experience is a fitting background.

Bonus skills:

  • SEO
  • Social media marketing
  • Canva or Photoshop
  • Google Analytics
  • WordPress
  • HTML

Ready!? We can’t wait to meet you.

Send your resume and top 3 writing samples (maybe they got a lot of traffic or social shares or are something you’re just plain proud of — tell us why they’re tops in your cover letter) to jobs@customers.ai.

Customer Success Manager

Location: Boston, MA Hybrid
Benefits Offered: Medical, Dental
Employment Type: Full-Time Hybrid
Apply on LinkedIn

Customer Success Manager Job Description

Customers.ai is seeking an enthusiastic and dedicated Customer Success Manager (CSM) to join our team. The CSM will play a vital role in ensuring the success and satisfaction of our valued customers. This Customer Success Manager is responsible for building and maintaining strong relationships with customers, understanding their needs, and helping them derive maximum value from our products and services.

The ideal candidate will become an expert in understanding customer requirements, providing proactive support, and identifying opportunities to enhance customer satisfaction and loyalty. This role is an excellent opportunity to showcase your skills in a fast-paced customer success environment within a rapidly expanding SaaS company, offering significant potential for professional development and growth.

Customers.ai has been recognized in the Iconiq Capital + G2 Essential Tech Stack of 2023! Customers.ai is helping clients increase their website conversion rate by 7.5x! Customers.ai is based out of Boston and was founded by Larry Kim, one of the most recognized and influential marketers in the world.

At Customers.ai you will wear multiple hats and be constantly learning and improving your skill sets. You will be highly encouraged to take initiative and you will learn and accomplish more in your first 6 months than most people do in years. Are you ready for takeoff?

**This is a Boston based hybrid opportunity. The Customers.ai office is located in the Back Bay area of Boston and is easily accessible by public transportation and public parking is also readily available in the area.**

What you’ll do:

Customer Success Managers are responsible for strengthening the client’s relationship health post-sale by deeply embedding in the accounts to drive high engagement, serve as a client advocate, and drive strong renewal rates.

  • Drive customer success: Your primary responsibility will be to understand client’s business needs and map to Customers.ai portfolio of products. You will actively engage with customers, understand their business goals, and provide strategic guidance to help them achieve their objectives through the best use of our tools.
  • Onboard new clients: You will play a crucial role in the onboarding process of new customers. You will guide them through the software implementation and training, ensuring a smooth transition and a positive initial experience. By understanding their specific needs, you will tailor the onboarding process to help them quickly realize the value of the software.
  • Develop and maintain relationships: Building strong relationships with clients is vital. You will proactively engage with customers, regularly communicating with them to understand their evolving needs and challenges. By fostering a deep understanding of their businesses, you will become a trusted advisor, providing ongoing support and identifying opportunities for growth.
  • Provide strategic digital marketing guidance: Leveraging your expertise in both account management and digital marketing, you will collaborate with clients to develop effective strategies that leverage the software’s capabilities. You will analyze their digital marketing performance, identify areas for improvement, and deliver actionable insights and recommendations to optimize their campaigns.
  • Deliver exceptional customer service: Exceptional customer service is at the core of your role. You will actively listen to customers, address their inquiries, and resolve any concerns promptly and effectively. Through clear and concise communication, both written and verbal, you will ensure that customers feel supported, valued, and confident in their use of the software.

What you’ll bring:

  • Account management experience: The ideal candidate should have prior experience in account management or customer success roles. You should have a proven track record of managing client accounts, meeting targets, and ensuring customer satisfaction. Experience in the software industry or with SaaS products is a plus.
  • Digital marketing expertise is a strong plus: The ideal candidate will have a solid background in digital marketing, with a strong understanding of various digital marketing channels and strategies. You should be familiar with tools and platforms used in digital marketing campaigns, such as social media advertising, email marketing, content marketing, and analytics.
  • Technical proficiency and learning mindset: You should have a good ability to quickly learn, and then be able to teach, new tools. Proficiency in related tools and technologies, such as marketing automation platforms or CRM systems, is advantageous.
  • Analytical skills: Strong analytical skills are helpful for this role. You are comfortable working with data, analyzing performance metrics, and deriving actionable insights on client success and ROI. Proficiency in using analytics tools to monitor and optimize digital marketing campaigns is highly desirable.
  • Team player: You are a collaborative team player, capable of working effectively in cross-functional teams. They should be able to coordinate with internal stakeholders, such as sales, marketing, and product teams, to deliver a seamless customer experience. Strong problem-solving and conflict resolution skills are valuable in addressing any challenges that may arise during the customer engagement process.

Senior Marketing Manager Customer Acquisition

Benefits Offered: Medical, Dental
Employment Type: Full-Time
Customers.ai Senior Marketing Manager Job Description

Customers.ai is seeking an enthusiastic and dedicated Sr Marketer to join our team. We are a fresh start-up in Boston lead by one of the most recognized and influential marketers in the world.

The Sr Marketing Manager will work alongside founder Larry Kim and be responsible for developing, implementing and executing the company’s strategic marketing plans. You will help to put Customers.ai on the map by creating scalable processes, lasting partnerships and iconic branding. You will be working in a fast-paced environment owning multiple projects and taking part in launching a start-up from the ground floor. Excited yet?

At Customers.ai you will wear a lot of hats and be constantly learning and improving your skillsets. You will be highly encouraged to take the initiative and will learn and accomplish more in your first 6 months than most people do in years toiling away at big slow corporate companies.

Here is some of what you will do:

  • You will own our marketing programs from start to finish.
  • Manage technical aspects of key marketing systems – our website and blog, marketing automation, CRM integrations etc.
  • Establish and maintain key relationships with marketing partners around the world.
  • Establish and maintain scalable processes and metrics that ensure best practices in campaign and lead management.
  • Be an active participant in our product road map and lead product marketing
  • And of course, help create a culture we are proud of.

What you will bring:

  • 4-year college degree or comparable experience
  • Experienced in Digital Marketing programs like paid search, email marketing, CRM, SEO, etc.
  • Endless enthusiasm and willingness to learn new technology
  • Winning attitude and track record of success in whatever you do
  • The desire to grow in your role

Sr. Software Engineer

Employment Type: Full-Time
Location: Boston, MA, or remote
Reporting: Reports to CTO

About you
You’re passionate about coding, you live on the web, and you know good software when you see it! You’ve experimented with many different technologies, been around startups, and love the pace and the culture. You have a Computer Science degree that you’d love to finally put to good use. You are able to work with minimal direction and balance multiple requirements. More importantly, you’re a team player with an insatiable desire for getting things done!

About us
Customers.ai is building mobile AI chatbots with machine learning to automate the conversion process on mobile websites. It’s a huge market and with you we will lead the way! We’re still small, but tackling big problems and building an awesome team and company culture. We are well-funded and lead by experienced entrepreneurs who understand our market. Join us and develop, learn and grow this into an amazing success story for both you and our clients!

About our tech stack
We use open source technology to deliver an amazing product on Linux, AWS, and Azure using Docker. We use multiple databases to scale our platform to handle our growing customer base. We utilize RoR, Node, Python, React, and more. Our famous chat bots utilize machine learning and AI to provide for a better experience on mobile devices.

Qualifications

  • BS/MS in Computer Science from a good school
  • Top-notch coding skills
  • 4-6 years of experience writing code professionally and with minimal oversight
  • Aptitude and desire to learn new technologies.
  • Experience with any specific technologies (e.g., Ruby) is not a requirement; we’re looking for people with a history of leveraging any technology to create masterpieces.
  • Culture fit is important. We are a small team, we work hard, and we want to be successful.

Compensation

  • Full-time employment
  • Equity participation

Ready to apply to an open position at Customers.ai?

Send an email to jobs@customers.ai or apply using the LinkedIn job post link for each position.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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