Join the Customers.ai Team!
About Customers.ai
Customers.ai Sales Outreach Automation + B2C Prospecting Data Platform helps marketers and sales at mid-market B2C businesses find their unicorns in a sea of donkeys.
The platform is designed for marketers, business owners and agencies to find their customers in the most scalable and cost effective way — outperforming digital advertising, search, social and display by 10-100x!
We’re a well-funded Boston-based start-up with a distributed international team, led by a proven executive team whose previous work together was a massive martech success.
Our goal is to build Boston’s next marketing software unicorn with the best working environment and best people in the industry.
Why work here?
Join an exciting start-up adventure in the AI martech space!
Open positions
How to Apply to an Open Position at Customers.ai
Send an email to jobs@customers.ai or click to the LinkedIn post in each job listing to submit your application.Account Executive
Benefits Offered: Medical, Dental, 401k & Stock Options
Employment Type: Full-Time
Apply on LinkedIn
Customers.ai Account Executive Job Description
Customers.ai is seeking an enthusiastic and dedicated Account Executive to join our team. We help marketers, sellers and owners of B2C businesses find their customers in the most cost-effective way: targeted outbound marketing and sales outreach automation. Based out of Boston and founded by Larry Kim, one of the most recognized and influential marketers in the world.
The Account Executive will work to build and manage a strong pipeline of SMB and Enterprise prospects driving new revenue growth through outbound and inbound efforts. This position will be responsible for full cycle sales including; outbound lead generation, inbound lead qualification, product demos, presentations, negotiation and closing. You will be working in a fast-paced environment owning multiple initiatives and taking part in launching a start-up to the next level. Excited yet?
At Customers.ai you will wear multiple hats and be constantly learning and improving your skill sets. You will be highly encouraged to take the initiative and will learn and accomplish more in your first 6 months than most people do in years. Are you ready for takeoff? 🚀
Here is some of what you will do:
- Build and manage a sales pipeline. This includes outbound lead generation (50%) and inbound lead qualification (50%)
- Book qualified demos and run consultative software sales demos and presentations
- Be persistent and conduct professional sales follow up activities
- Handle negotiation and closing
- Work cross functionally with the Customer Success team to execute follow through upsell strategies
- Work cross functionally with the Affiliate Management team to identify and develop Affiliate Partner and Channel opportunities
- Define and develop key metrics and monitor weekly, monthly and quarterly sales performance metrics
- Forecast and analyze sales campaign and performance metrics
- Perform cold calls, account management calls, create creative sales development campaigns, run demos and presentations and respond to customer requests and inquiries
- This is a sales driven hunter role. Must be okay with performing a high volume of calls per day at times to drive new business generation (60+ calls per day)
What you will bring:
- 4-year college degree or comparable experience
- 2 years SaaS sales experience – full cycle sales experience preferred
- Experience in Digital Marketing programs like paid search, email marketing, SEO, Social Media Marketing etc. is a plus
- Endless enthusiasm and a passion for new technology
- Winning attitude and track record of success in whatever you do
- The desire to grow in your role
Business Development Representative
Benefits Offered: Medical, Dental
Employment Type: Full-Time Hybrid
Apply on LinkedIn
Business Development Representative Job Description
Customers.ai is seeking an enthusiastic and dedicated Business Development Representative (BDR) to join our team. The BDR will play an important role in support of our team of talented Account Executives. This Business Development Representative is responsible for feeding the sales pipeline by identifying and developing new sales leads to then pass on to the Account Executives.
The ideal candidate will become an expert in generating, prospecting, and qualifying leads. This role is an excellent opportunity to prove yourself in a fast-paced sales environment in a growing SaaS company with an enormous opportunity for career growth.
Customers.ai has been recognized in the ICONIQ Capital + G2 Essential Tech Stack of 2023! Customers.ai is helping clients increase their website conversion rate by 7.5x! Customers.ai is based out of Boston and was founded by Larry Kim, one of the most recognized and influential marketers in the world.
At Customers.ai you will wear multiple hats and be constantly learning and improving your skill sets. You will be highly encouraged to take initiative and you will learn and accomplish more in your first 6 months than most people do in years. Are you ready for takeoff?
What you’ll do:
- Qualify and nurture sales leads via outbound activities (email and call drives), as well as manage legacy data compiled through past outbound sales activities.
- Make initial sales contact to identify account decision-makers, understand the prospect’s business needs and make recommendations for next steps.
- Identify high potential prospects and transition them to the appropriate sales rep.
- Partner with Account Executives to develop a target list of accounts to penetrate on a quarterly basis in support of the business plan.
- Effectively utilize our lead management system as well as documentation and tracking processes.
- Develop and maintain current and working knowledge of Customers.ai’s products/services and competitive differences.
- Achieve and exceed monthly individual metrics on a consistent basis with the path to becoming an Account Executive through strong performance.
What you’ll bring:
- Bachelor’s degree and 1+ years of relevant work experience.
- Excellent written and verbal communication skills.
- Experience using a CRM solution such as Salesforce.com preferred.
- Must be highly self-motivated, professional, detail-oriented, organized and flexible.
- Ability to work in a team environment as well as individually.
- Positive attitude with the desire to work in a rapid-growth, entrepreneurial environment.
Marketing Copywriter
Benefits Offered: Medical, Dental
Employment Type: Full-Time
Apply on LinkedIn
Customers.ai Marketing Copywriter Job Description
Imagine yourself in a year or two as a world-leading content marketer.
Not only do you make a living doing what you love (writing, obvi), but you know how to turn your craft into dollars in the bank.Â
Your words persuade. Your words sell. Your words get business results.Â
Sound like your dream job?
Then get ready to skyrocket your career as a copywriter to become one of the undeniable wizards of content marketing.
You’ll learn the art and science of marketing copy alongside Larry Kim, literally a top 10 marketer and marketing influencer of the world. (Hello, 1 million Twitter followers?)
Join a tech start-up team with kooky personality and go-big company culture who will love you for your contributions to the company’s hyper-growth goals.
…And jump-start your career as the most profitable writer in the room.
Here is some of what you will do:
- Deliver 1-2 articles a day on various marketing topics.
- Provide content for the Customers.ai growth marketing blog and partner blogs.
- Contribute copy and creative for Facebook ads, email campaigns and chatbots.
Here is some of what you will bring:
- 1-2 years of prior copywriting experience.
- History of producing high-quantity of content and deliverables.
- Local newspaper or school newspaper experience is a fitting background.
Bonus skills:
- SEO
- Social media marketing
- Canva or Photoshop
- Google Analytics
- WordPress
- HTML
Ready!? We can’t wait to meet you.
Send your resume and top 3 writing samples (maybe they got a lot of traffic or social shares or are something you’re just plain proud of — tell us why they’re tops in your cover letter) to jobs@customers.ai.
Customer Success Manager
Location: Boston, MA Hybrid Benefits Offered: Medical, Dental Employment Type: Full-Time Hybrid Apply on LinkedIn
Customer Success Manager Job Description
Customers.ai is seeking an enthusiastic and dedicated Customer Success Manager (CSM) to join our team. The CSM will play a vital role in ensuring the success and satisfaction of our valued customers. This Customer Success Manager is responsible for building and maintaining strong relationships with customers, understanding their needs, and helping them derive maximum value from our products and services.
The ideal candidate will become an expert in understanding customer requirements, providing proactive support, and identifying opportunities to enhance customer satisfaction and loyalty. This role is an excellent opportunity to showcase your skills in a fast-paced customer success environment within a rapidly expanding SaaS company, offering significant potential for professional development and growth.
Customers.ai has been recognized in the Iconiq Capital + G2 Essential Tech Stack of 2023! Customers.ai is helping clients increase their website conversion rate by 7.5x! Customers.ai is based out of Boston and was founded by Larry Kim, one of the most recognized and influential marketers in the world.
At Customers.ai you will wear multiple hats and be constantly learning and improving your skill sets. You will be highly encouraged to take initiative and you will learn and accomplish more in your first 6 months than most people do in years. Are you ready for takeoff?
**This is a Boston based hybrid opportunity. The Customers.ai office is located in the Back Bay area of Boston and is easily accessible by public transportation and public parking is also readily available in the area.**
What you’ll do:
Customer Success Managers are responsible for strengthening the client’s relationship health post-sale by deeply embedding in the accounts to drive high engagement, serve as a client advocate, and drive strong renewal rates.
- Drive customer success: Your primary responsibility will be to understand client’s business needs and map to Customers.ai portfolio of products. You will actively engage with customers, understand their business goals, and provide strategic guidance to help them achieve their objectives through the best use of our tools.
- Onboard new clients: You will play a crucial role in the onboarding process of new customers. You will guide them through the software implementation and training, ensuring a smooth transition and a positive initial experience. By understanding their specific needs, you will tailor the onboarding process to help them quickly realize the value of the software.
- Develop and maintain relationships: Building strong relationships with clients is vital. You will proactively engage with customers, regularly communicating with them to understand their evolving needs and challenges. By fostering a deep understanding of their businesses, you will become a trusted advisor, providing ongoing support and identifying opportunities for growth.
- Provide strategic digital marketing guidance: Leveraging your expertise in both account management and digital marketing, you will collaborate with clients to develop effective strategies that leverage the software’s capabilities. You will analyze their digital marketing performance, identify areas for improvement, and deliver actionable insights and recommendations to optimize their campaigns.
- Deliver exceptional customer service: Exceptional customer service is at the core of your role. You will actively listen to customers, address their inquiries, and resolve any concerns promptly and effectively. Through clear and concise communication, both written and verbal, you will ensure that customers feel supported, valued, and confident in their use of the software.
What you’ll bring:
- Account management experience: The ideal candidate should have prior experience in account management or customer success roles. You should have a proven track record of managing client accounts, meeting targets, and ensuring customer satisfaction. Experience in the software industry or with SaaS products is a plus.
- Digital marketing expertise is a strong plus: The ideal candidate will have a solid background in digital marketing, with a strong understanding of various digital marketing channels and strategies. You should be familiar with tools and platforms used in digital marketing campaigns, such as social media advertising, email marketing, content marketing, and analytics.
- Technical proficiency and learning mindset: You should have a good ability to quickly learn, and then be able to teach, new tools. Proficiency in related tools and technologies, such as marketing automation platforms or CRM systems, is advantageous.
- Analytical skills: Strong analytical skills are helpful for this role. You are comfortable working with data, analyzing performance metrics, and deriving actionable insights on client success and ROI. Proficiency in using analytics tools to monitor and optimize digital marketing campaigns is highly desirable.
- Team player: You are a collaborative team player, capable of working effectively in cross-functional teams. They should be able to coordinate with internal stakeholders, such as sales, marketing, and product teams, to deliver a seamless customer experience. Strong problem-solving and conflict resolution skills are valuable in addressing any challenges that may arise during the customer engagement process.
Senior Marketing Manager Customer Acquisition
Benefits Offered: Medical, Dental
Employment Type: Full-Time
Customers.ai Senior Marketing Manager Job Description
Customers.ai is seeking an enthusiastic and dedicated Sr Marketer to join our team. We are a fresh start-up in Boston lead by one of the most recognized and influential marketers in the world.
The Sr Marketing Manager will work alongside founder Larry Kim and be responsible for developing, implementing and executing the company’s strategic marketing plans. You will help to put Customers.ai on the map by creating scalable processes, lasting partnerships and iconic branding. You will be working in a fast-paced environment owning multiple projects and taking part in launching a start-up from the ground floor. Excited yet?
At Customers.ai you will wear a lot of hats and be constantly learning and improving your skillsets. You will be highly encouraged to take the initiative and will learn and accomplish more in your first 6 months than most people do in years toiling away at big slow corporate companies.
Here is some of what you will do:
- You will own our marketing programs from start to finish.
- Manage technical aspects of key marketing systems – our website and blog, marketing automation, CRM integrations etc.
- Establish and maintain key relationships with marketing partners around the world.
- Establish and maintain scalable processes and metrics that ensure best practices in campaign and lead management.
- Be an active participant in our product road map and lead product marketing
- And of course, help create a culture we are proud of.
What you will bring:
- 4-year college degree or comparable experience
- Experienced in Digital Marketing programs like paid search, email marketing, CRM, SEO, etc.
- Endless enthusiasm and willingness to learn new technology
- Winning attitude and track record of success in whatever you do
- The desire to grow in your role
Sr. Software Engineer
Employment Type: Full-Time
Location: Boston, MA, or remote
Reporting: Reports to CTO
About you
You’re passionate about coding, you live on the web, and you know good software when you see it! You’ve experimented with many different technologies, been around startups, and love the pace and the culture. You have a Computer Science degree that you’d love to finally put to good use. You are able to work with minimal direction and balance multiple requirements. More importantly, you’re a team player with an insatiable desire for getting things done!
About us
Customers.ai is building mobile AI chatbots with machine learning to automate the conversion process on mobile websites. It’s a huge market and with you we will lead the way! We’re still small, but tackling big problems and building an awesome team and company culture. We are well-funded and lead by experienced entrepreneurs who understand our market. Join us and develop, learn and grow this into an amazing success story for both you and our clients!
About our tech stack
We use open source technology to deliver an amazing product on Linux, AWS, and Azure using Docker. We use multiple databases to scale our platform to handle our growing customer base. We utilize RoR, Node, Python, React, and more. Our famous chat bots utilize machine learning and AI to provide for a better experience on mobile devices.
Qualifications
- BS/MS in Computer Science from a good school
- Top-notch coding skills
- 4-6 years of experience writing code professionally and with minimal oversight
- Aptitude and desire to learn new technologies.
- Experience with any specific technologies (e.g., Ruby) is not a requirement; we’re looking for people with a history of leveraging any technology to create masterpieces.
- Culture fit is important. We are a small team, we work hard, and we want to be successful.
Compensation
- Full-time employment
- Equity participation
Ready to apply to an open position at Customers.ai?
Send an email to jobs@customers.ai or apply using the LinkedIn job post link for each position.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.