facebook ads customer service

How to Get Help from Facebook Ads Customer Service

If you have ever used Facebook Ads, chances are you will need or have looked for help from Facebook Ads customer service.

However, it’s not exactly clear how to go about speaking to an actual Facebook representative. A real-life person? They do exist! 

Well then, where do you turn for your Facebook Ads customer service

Live Chat With Facebook Chat Support

If you’re not one of the lucky ones with a Facebook Ads rep assigned to your account, then you’ve probably run into a bunch of run-around answers on how to speak to a human at Facebook Ads. 

Facebook Ads are problematic, and you’re bound to have some questions come up. Perhaps you are having pixel problems, billing issues, outrageous metrics, or ad delivery issues.

Whatever your issues are, contacting Facebook ads customer service is an option. This will probably be a better use of your time than trying to search through all of the support resources or Google. 

It should be easy, right?


Okay, here’s how to talk to a human from Facebook Ads customer service. 

And good news, it’s not that hard! 

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Contacting Facebook Ads Customer Service 

You’re ready, you’ve got a pen or pencil, notepad, coffee or tea, and it’s time to talk to a real live human at Facebook Ads, hopefully.

Most Common Reasons For Contacting Facebook Ads Customer Support

  1. Your Facebook ads are not approved. What are Facebook’s ad policies? There is a lot of prohibited content and Facebook provides a list here

However, if you can’t edit your ad to an approved status, move to the next common reason for contacting Facebook Ads customer support, appealing your rejected ad. 

2. You want to appeal a rejected Facebook Ad. Head over to the ‘Account Quality’ Facebook resource page, if it’s your first time, you’ll be greeted with this: 


This is a convenient dashboard to keep track of all of your questions, concerns, and complaints with Facebook Ads customer service. 

3. Facebook ads are rejected, then approved, and rejected again — what gives!? If your ad was unjustly disapproved or stuck in limbo, appeal it here

4. You’ve been locked out of a client’s Facebook page.

5. A client forgot their password and no longer has access to the associated email address.

6. Concerns over harassment on a Facebook page.

7. Someone is impersonating you or identity-theft concerns.

8. A client or relative has passed away and you need to get access to their Facebook account.

9. A client’s personal Facebook account has been hacked, giving the hacker access to their Facebook Business page.

10. You are having issues with increasing your billing threshold or Ads payments problems. Fill out this form

11. Your ad account has been flagged, restricted, or disabled for not following Facebook ad policies. You can submit an appeal with Facebook ads customer service here.

How Do I Contact Facebook Ad Support? 

You must have an active Facebook Ads account to contact Facebook Ads customer service.

If you do not have an active Facebook Ads account:

  1. Log in to Facebook with your personal login.
  2. Head over to https://business.facebook.com/ and click “Create Account”.
  3. Enter your business name, select your Page, and provide your name and work email.
  4. Fill out the remaining required fields. All of which are pretty self-explanatory.
  5. Once completed, navigate to https://business.facebook.com/settings/ad-accounts.
  6. Open a new tab and go to https://www.facebook.com/ads/manager/accounts/.
  7. Copy the ID (8 or 16 digit number).
  8. Return to the Business Manager Settings and click “Add New Ad Accounts”, then select “Claim an Ad Account”.
  9. Paste your ID and click “Claim Ad Account”.

Now go run some ads or click “Boost” on a post and bill it to your account. You’re ready for the next steps! 

If you do have an active Facebook Ads account: 

  1. Go to https://www.facebook.com/business/help.
  2. Scroll down until you see “Still Need Help?” and then click the “Get Started” button.  
facebook ads customer service

Next, select the asset that you need help with and on the following page, choose what you need help with from the options.

facebook ads customer service

The next screen will ask you to select the category of your support request. 

facebook ads customer service

Click “Ads” or whatever you are looking for help with. Then, scroll down until you see “Still Need Help? Contact Support” where you should see a “Chat” or “Email” option populate. 

facebook ads customer service

The “Chat” and “Email” links may not appear if you are trying after hours. Try back during regular business hours. 

facebook ads customer service

Unbeknownst to most marketers and non-marketers alike, Facebook may or may not have these “Chat” and “Email” links appear for you. It’s biased, without explanation — but for sure, you need to have an active Facebook Ads account.

You’d expect Facebook to have a chatbot or something that was able to answer FAQs 24/7. 

Did you know you can make a Q and A chatbot and have customer support for your business that works across your website, Facebook Business Page, SMS Text, and more? 

Give your business a better customer experience with Customers.ai OmniChat.

How Do I Contact Facebook By Phone?

Sorry but Facebook isn’t going to hand out a Facebook customer care number you can simply dial (they have chatbots for your FAQs, which are much more efficient, come on, get friendly with a Facebook bot!) 

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Can I Talk To A Live Person At Facebook?

We already covered that Facebook phones would obviously be manned by cyborgs that all have Zuckerberg’s face, of course!

So, the answer is… maybe? They will call you, and they do have reps, but you don’t call them. 

Got it? 

Don’t mess with Facebook Ads customer service, fuggedaboutit. 

The Secret List Of Facebook Ads Customer Service Email Addresses

These are hit or miss – you might get a quick reply, or you might be stuck in limbo. If you are desperate, roll the dice and give one a try!

disabled@facebook.com – Use this email address regarding disabled accounts, hacked accounts, password resets, and other problems with your Page.

appeals@facebook.com – For appeals if your content has been blocked or accounts suspended.

support@facebook.com – This is casting a wide net. You’d better be very specific about your issue when using this generic email.

platformcs@support.facebook.com – For financial issues related to your Facebook page or ads.

abuse@facebook.com – They are on top of this one, rightfully so. Don’t take advantage or misuse it. This email is for any abusive or harassment situation.

Use Snail Mail As A Last Ditch Effort

You’ve tried everything and still want an answer to your unfathomably unique question. We don’t think you would do this, but you can (are you okay?). Here is Facebook’s address:

Facebook, Inc

1601 S. California Ave

Palo Alto, CA 94304

Don’t Put All Of Your Facebook Ads Customer Service Requests In One Basket

In summary, you want to try multiple avenues to get the fastest response from Facebook Ads customer service. It’s not that hard, but it’s not the most straightforward support system either. 

Follow our steps above when you get tired of Facebook’s hierarchy of support, and you should be able to resolve your issue one way or another. 

Resolve your prospects and customers’ concerns or needs with your own 24/7 customer support chatbot that works seamlessly across your website, Facebook page, Instagram page, and SMS phone number all from one user-friendly dashboard. 

live chat chatbot Customers.ai

Besides giving your prospects and customers faster answers and therefore creating a better impression and customer experience (which leads to more sales!) your Customers.ai OmniChannel chatbot can be used for much more. 

  • Live chat takeover that closes more deals and retains customers. You can easily setup Customers.ai to send a notification to yourself or your on-call live agent via mobile, email, or browser to suavely step in to your chatbot drip sequence using keyword triggers. 
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  • Customer satisfaction surveys with a conversational drip sequence that gets 3X more engagement than traditional forms or email surveys. It’s easy to setup and gives you the most valuable insights from your customers. 
facebook chat drip

That’s just the tip of the chatbot software iceberg. 

You can create pre-qualification drip sequences, a complete Messenger funnel with Click-to-Messenger ads with a 100% conversion rate, contacts list builder, and oodles of other Unicorn marketing tools.

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Important Next Steps

  • Upgrade your Instagram and Facebook with 100% Meta-approved comment and DM automation to grow your audience, engagement and sales. InstaChamp is free for Creators this week!
  • Join the Customers.ai Facebook group to get and give help on chatbot marketing. We have over 40,000 members and counting.
  • Do yourself a favor by signing up for Customers.ai blog updates. We only send the most actionable and high-impact marketing tactics to your inbox.

Frequently Asked Questions

1. How can I contact Facebook Ads customer service?

To contact Facebook Ads customer service, you can visit the Facebook Ads Help Center at https://www.facebook.com/business/help. From there, you can browse through various topics or search for specific issues you need assistance with. You can also find options to contact Facebook Ads support directly, such as through live chat or submitting a support request.

2. What information should I provide when contacting Facebook Ads customer service?

When contacting Facebook Ads customer service, it’s helpful to provide specific details about your issue or question. This may include your ad account ID, the campaign or ad set name, any error messages you received, and a clear description of the problem you’re experiencing. The more information you can provide, the better equipped they will be to assist you efficiently.

3. Is there a phone number to reach Facebook Ads customer service?

Facebook Ads customer service primarily offers support through online channels such as live chat and support requests. As of the latest information available, there isn’t a publicly available phone number specifically dedicated to Facebook Ads customer service. It’s recommended to use the online support options provided by Facebook to seek assistance.

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