Capturing visitor data isn’t enough. You need the right tools to take action.

Opensend operates on a tiered pricing model, charging more for advanced features and higher contact volumes, making it potentially costly for growing businesses. In contrast, Customers.ai offers all premium features at a single price, without any hidden fees or additional costs.

Here’s what users are saying in their Opensend reviews: While some users appreciate its basic lead capture functionality, many reviews mention limitations in data accuracy and segmentation options. Users often highlight a desire for more robust tools and better customer support to help maximize their marketing efforts.

Opensend’s main competitors include platforms like Customers.ai, Retention, and ActiveCampaign, all of which offer more comprehensive lead capture and marketing automation tools. While Opensend focuses on basic data collection, these competitors provide advanced segmentation, automation, and actionable insights that help businesses drive more conversions and maximize ROI.

Opensend connects with Klaviyo to sync visitor data and enhance basic automated email flows like abandoned cart reminders. However, Customers.ai provides far more advanced segmentation and personalization features, enabling marketers to take targeted, data-driven actions based on visitor behavior. Where Opensend focuses on simple data transfer, Customers.ai empowers businesses to drive better campaign performance with deeper audience insights, smarter retargeting, and more effective automation options.

No, Opensend’s so-called “API” is limited to some additional call-back functions on their main pixel – for example, sending back additional data parameters pertaining to a website visitor’s session (e.g.: their order value or item description) when a pixel fires. It’s not an actual API from the sense of having the ability to integrate them into your code or product.

No, Opensend is not an official Shopify app. Searching the shopify app directory will not yield any result. However, it does have limited integration as an unpublished app, allowing users to capture visitor data through an unlisted API connection. Critically, this means they have not gone through the official review and vetting process required to be publicly listed on the Shopify app store. For more advanced features and a fully vetted solution, platforms like Customers.ai offer official Shopify apps specifically tailored to ecommerce marketers.

Yes, just like Customers.ai, Opensend operates within legal frameworks. However, it’s important for businesses using Opensend, or any lead capture software, to ensure they comply with relevant laws based on their specific use case and region.