Instagram Chats Must Now Be Viewed in Your Third-Party Inbox: What to Do about High Messaging Volume

So, you just received a message from Facebook that says, “Chats must now be viewed in your third-party inbox”. Or, maybe it was something about, “High messaging volume.” 

What does this mean? Well, hopefully, it’s one of those good problems to have.

The notification means that you’ve exceeded Facebook’s message volume threshold. And if that’s the case, either you’re pretty popular, or you’re up to something Facebook doesn’t want you to be doing.

If it’s due to your popularity on Instagram or Facebook, congrats!

Either way, you’ve found the right article to help solve your issue. 

Here’s the new message some Instagram and Facebook accounts are receiving when they experience a high volume of messages:

Here’s what the message says in case you’re having trouble reading it:

Chats must now be viewed in your third-party inbox

Your account is experiencing a large volume of messages. Chats that previously lived in the General folder and any future chats answered by third-party software must be viewed in your third-party inbox.

OR, perhaps you received an email such as the following:

Here’s what the above email from Facebook has to say:

High messaging volume

The inbox UI for [COMPANY NAME] has been turned off due to its high volume of messages. To view and manage your messages, use the Receive API. Please refer to [extremely long URL].

Now, if you’re like most of the people receiving this message, the additional problem on your hands is that you’re not a developer and the documentation isn’t going to help solve this issue for you.

So, what are your options when this happens? 

That’s exactly what we’re going to cover right now.

Account Experiencing a Large Volume of Messages – What Now?

You’re officially popular enough to require a more powerful third-party software platform to keep up with your Instagram DMs or Facebook Messenger inbox volume – what now?

Facebook has partnered with third-party software platforms, like Customers.ai, in order to deliver its users tools powerful enough to manage extremely high message volumes. 

So, what can you do with Customers.ai to manage your Instagram DMs and Facebook Messenger contacts as well as message volume?

Here are three ways Customers.ai can help to solve your high message volume issues:

1. Make client and lead management on Instagram and Facebook easy.
2. Automate your messages with tools for both Instagram DMs and Facebook Messenger.
3. Filter chat conversations and surface opportunities in the Customers.ai inbox.

#1. Make client & lead management on Instagram and Facebook easy 

For the influencers, agencies, and brands out there with a large volume of incoming messages per day, you’ve likely had your fair share of frustrations with Instagram’s inbox management features.

Even if you hire multiple VAs (virtual assistants) to manage your inbox, they end up tripping over one another, logging each other out and are only able to reply to so many messages per day. 

Here comes Customers.ai multi-user support to the rescue! 

Take full control over your Instagram inbox with multi-user inbox management solutions.

Customers.ai allows you to scale message volume and even increase your send limits per day.

With Customers.ai, you can transform the Instagram DM inbox into a suite of customer support chat tools, which you can use to:

• Answer complicated questions.
• Build data-rich user profiles.
• Alert live chat agents with notifications of hot leads.

It’s simple to add multiple users to your Instagram inbox to handle even the largest message volumes.

#2. Automate your messages with tools for both Instagram DMs and Facebook Messenger

Here’s the #1 secret weapon for even the largest of businesses, Influencers, and Creators on Instagram in 2021. 

Without question, the answer is Customers.ai.

In fact, Customers.ai’s new tools for Instagram, which just dropped in February 2021, are the world’s first-ever 100% Instagram-approved direct message automation and engagement tools.

As far as using a chatbot to get Instagram followers goes, Customers.ai is atop the leaderboard because there’s only one way to get the right type of followers: Increasing engagement on Instagram – organically.

Not only will Customers.ai’s Instagram tools get you more of the followers that you actually want, Customers.ai has Instagram tools that allow businesses, creators, and influencers to:

• Reply to every direct message instantly: Auto-reply to every Instagram direct message immediately to save your team time, capture more leads, and serve customers fast answers.
• Drive Instagram traffic into sales funnels: Upgrade “Swipe Up” links or “Link in Bio” calls to action (CTAs) by automatically sending links through any DM. Therefore, making it easy to turn Instagram traffic into website traffic!
• DM fans who mention you in Stories: Incentivize brand mentions and UGC (user generated content) by sending thanks and love with automatic DMs. You’ll increase your brand’s reach when fans @mention your brand on their Stories. Oh, by the way, Neil Patel made a video after falling in love with this new Instagram growth tool!
• Send automated drip campaigns on Facebook and Instagram: Customers.ai has tools specifically designed to send fully customizable drip campaigns. Both Facebook Messenger drip campaigns and Instagram DM drip campaigns are highly effective at moving prospects and customers through your marketing funnels. 

Our Founder, Larry Kim, has been an influencer in the digital marketing space for over a decade now and honestly, cannot believe what he’s seeing.

“It’s crazy, we have accounts that are doing nearly 100,000 messages per week and they are growing by tens of thousands more followers than normal! The results being produced by using Customers.ai have convinced me that Instagram is hands down the place to be for business in 2021 and the foreseeable future.”

Larry’s account growth within the first couple weeks of using new Instagram tools by Customers.ai are undeniable. 

• Thousands of new followers.
• Was able to get verified on Instagram.
• Averaged 3-4x increase in post reach and engagement.

Want to start using Instagram Tools right away? 

To get started with Instagram bot automation tools, check out InstaChamp (Customers.ai for Instagram) and all its features, here.

Then, here are 15 Instagram Auto-DM use cases for you to get started with!

Get early access to Instagram messaging tools for free!

#3. How to filter Instagram conversations and surface opportunities in the Customers.ai inbox

And for those with super high message volume, who wish to conduct customer support via Instagram messaging, you can filter conversations by status, live agent assignments, and more, in the Customers.ai inbox.

Here’s an example of how to filter conversations by status, such as:

• Follow Up
• Pending
• Resolved

Then, here’s an example of how to assign a conversation to another live agent.

People turn to Instagram to stay in touch with the people, products, and services they admire.

Be there for your audience 24/7 and launch an answering service to sell, support, and engage your audience with efficiency and authenticity!

All of your chat conversations from Instagram and other channels can be found in the one omnichannel inbox, along with information about your contacts.

Use Customers.ai to capture, store, and build data-rich user profiles with actionable contact data and tools for segmenting your audience, such as tags, custom variables, and attributes.

This makes it easy to run targeted, personalized campaigns, such as retargeting ads across Instagram and Facebook.

Additionally, all profile attributes and tags are searchable, including your custom tags.

Customers.ai’s OmniChat® messaging platform makes it easy to connect your Instagram account to Customers.ai and turn the Customers.ai inbox into a trackable, searchable, collaborative central hub for all your Instagram communications. 

From Customers.ai’s inbox, you have many tools at your disposal: 

• See everyone that has interacted with your Instagram bot over time.
• Review all chat dialogues and live agent conversations.
• Build rich-data customer profiles over time to provide great support and offer the right deals at the right time.  

And for those with super high message volume, Customers.ai makes sorting through your conversations and data easy with multiple custom filters.

Here are some tips and insights you can expect to gain from using Customers.ai:

• Product opportunities: Are people asking for things you don’t do? Use tags and add commonly asked for items to your product team lists.
• Missed opportunities: Are people asking about things you clearly offer? It’s possible your website is not communicating this well enough.
• Top 10 FAQs: What are visitors’ most common questions? Think about how you can use your chatbot and/or website to address these questions better.
• Customer support data: How well are your live agents performing? Evaluate sessions or conversations taking place as a result of your chatbot marketing campaigns.

Facebook Messenger High MPS, Error Codes, Send Limits, and More

Are you searching for information regarding specific Facebook error codes? Want to know what Facebook Messenger’s send limits are? Or, are you a developer searching for relevant documentation from Facebook? 

This last section is for you.

Facebook Messenger’s Send API is the main API used to send messages to users, including text, attachments, structured message templates, sender actions, and more.

The information here holds true for both Facebook Messenger and Instagram DMs.

• Facebook Send API Error Codes
• Facebook Pages with High-MPS (messages per second) or High Volume-Messages
• Messenger Send API Reference

Here’s what you’ll find more information about by following the three links above:

• Request URI
• Example Request
• Properties
• recipient
• message
• attachment
• Response
• Rate Limits
• High Volume Messages

Important Next Steps: Chats must now be viewed in your third-party inbox

Now that you know what it means when you get the Facebook or Instagram notification regarding high messaging volume, “Chats must now be viewed in your third-party inbox”, it’s time to step your game up and select the best Instagram and Facebook Messenger partner in the world.

✅ Get early access to Instagram messaging tools for free!