Customers.ai Live Chat

Live chat software for instant customer communication

Connect with customers on your website and popular messaging apps to grow revenue, generate leads, and offer real-time support.

45%

Live chat increases conversions on your website by 45%

3X

Boost website engagement rates by 3x

63%

Consumers 63% more likely to return to a website that has live chat

On-site live chat that's intuitive and familiar

Multi-channel chatbot

Patent-pending omnichannel chatbot technology. Tools for native web chat, SMS/MMS (text messaging), Facebook webchat, WordPress and more.

Webchat automation

On-site chat powered by Facebook Messenger automation. Performs better than live chat – 24/7 instant response, always mobile-friendly, seamless across apps, unified chat inbox.

Live chat widget

Completely customize the look and messaging of the chat widget to match your brand. Build engaging website chatbots with images, GIFs, videos, opt-ins, notifications, etc.

“Email and organic social media engagement has drastically decreased over the years but adding Customers.ai chatbots is the one thing you’ll do this year that will drive the most engagement. It amplifies your reach, Facebook advertising, and customer service. Put these monkeys to work for your ASAP.”

Neil Patel, Forbes Top 10 Marketer

Manage all customer communications with omnichannel support

Route conversations

Automatically assign sales inquiries and support requests to teams and have live agents take over convos at any time.

Unified inbox

Respond to conversations across your website, Facebook Messenger, SMS text messaging and apps, all from one inbox.

Audience segmentation

Use Facebook Messenger captured data, as well as custom variables and attributes to run targeted, personalized campaigns.

Scale live chat software with chatbots and automation

Chatbot for sales and marketing

Messenger chatbots are the only bots that instantly capture lead info. Bots that automatically qualify, prioritize, route and book sales demos for you.

Chatbot for customer support

Offer 24/7 support and provide real-time answers to 60% of common questions using keyword-based triggers and natural language processing (NLP).

Measure the benefits of Customers.ai live chat software for your business

Chatbot analytics

Measure customer acquisition ROI by seeing Customers.ai’s impact on leads, opportunities, pipeline, and conversions.

Customer support data

Evaluate sessions, or conversations, taking place as a result of your chatbot marketing campaigns.

Agency support for teams

Bot analytics data illuminates the effectiveness of campaigns from chat blasts, drip campaigns, Messenger Ads and conversions in chat.

Live chat software integrations and Webchat API

Connect conversations and contact data from website chat to any other business application – including Salesforce and Mailchimp. Any application can leverage all web chat features directly with the Customers.ai API.