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Below is a transcript of the Chatbot Marketing Training Course by Customers.ai and Isaac Rudansky, of Adventure Media. Get the full course here and become a messenger marketing master.
Howdy Chatbot fans welcome back. Let’s go ahead inside mobile monkey and add some Q&A items. from the if you were guys were on the pages section in Mobile Monkey under the bot builder navigate over to Q&A. we could add a Q&A page right here.
Each one of these and I can add a couple of them. Let’s say I’ll add three right here, so each one is in its own contained Q&A so. If the user says something similar to let’s say, refunds. Let’s say I want to let’s say I want to send them to my refunds page on my website. I’m gonna first hit enter. In order to save them, you have to hit enter, and it’ll show up over there.
I could do a refund policy. I’m gonna do a few different ones, so it picks up that when anybody says something– when anybody’s uses the word refund or refund policy or anything similar enough to that, it could be a slight misspelling or a slight variation, Mobile Monkey will still trigger my response.
Refund policy, returns, exchange. Let’s say like that okay. Now, I’m going to now set up the rule that what does the bot reply with. The bot could reply with either text or a page. Over here I want to reply with a text, and I’m going to add– you can see our full return policy here and put in just a fake link. Okay and you could also add emojis and things like that as well, but over here, it’s not as important.
Now, if I wanted to add multiple answers ,well let’s say we’ll go to the next one. Again, so this is active I could toggle any of these I don’t have to delete them I could toggle them on and off whenever I’d like.
Now it’s active. another thing to remember is that mobile monkey is automatically saving things every few seconds whenever a change is made, so there’s no need to hit a save button. if I want to delete any one of my Q&A items, I just go ahead and click the delete button. Now, let’s say the user says something like start over or take me back something like that, and then I could have the bot go to a page and send them back to the welcome page, which is, let’s say, is that first original page that they that a person will see what interacting with the bot.
Say we’re in– let’s say we’re settings– we’re signing people up for webinar we might have if any at any point somebody talks about the webinar, we send them to the webinar part of the funnel.
If somebody says something let’s say we sell clothes, we sell shoes, we sell men’s shoes, and somebody’s asking about a certain size if it’s in stock. I could do some– and let’s say our bots are not programmed with to respond to those types of questions, we need to have an actual person so you could do size in stock, and you can do specific model numbers or whatever like that. I’ll just give an example.
And then, I might have my bot reply with something like default. let’s say one of our customer support specialists hope we’ll be with you shortly, and we could have a Customer Support Specialists take over, and that’s a I want to add another one I’ll show you what random looks like. we had a new Q&A and we’ll have say– say they respond thank you, say the person responds thank you, or they show some appreciation, or awesome, or thanks, or– TY is a deviation for thank you.
Thank you very much right whatever some common ways. The bots might reply with an emoji, a thumbs up, and then a smiley face or a hearts emoji. The bot might reply with you’re very very welcome, or the bot might reply with my absolute pleasure, or the bottom might reply with it’s been great chatting with you today.
Okay. Now, if I click random, then Mobile Monkey will just shuffle through those potential replies to any time a user puts user inputs. One of those things that are similar to what I added as my cue part, the question. So question that answer first to over here are the cue inputs, and over here are the A outputs.
What my bot will answer to specific questions, they’re not always questions, but QA is good as a name for this type of thing. Now, if we go over to– I’m gonna go back to Mobile Monkey, go to my Facebook pages I’m gonna go into this test spot over here. I’m gonna click into the chat bot, and I’m gonna go back to Q&A over here, and there’s little bit more data.
Over here on this right-hand side, you’ll see that there are a bunch of unanswered questions.
