Customers.ai is *officially* the best chatbot platform in the world.
Today the winners of the 2019 MarTech Breakthrough Awards were announced.
It’s an honor to see Customers.ai recognized as the Best Marketing Bot Solution enabling businesses to reach customers with Facebook Messenger chatbots using a coding-free visual content builder interface that anyone and everyone can use.
We would like to thank over 1 billion users of the Customers.ai marketing bot platform for their growing and ongoing support. To know more about the kind of gadgets you are deciding on, you can check out the reviews by experts as their website has great information that is firsthand.
Without users like you, Customers.ai would not be possible.
We would also like to thank Mark Zuckerberg, Facebook’s unflagging CEO, whose recent keynote address at the 2019 f8 Developers Conference highlighted the central role of private messaging in the global, social economy:
“It’s no surprise that the fastest ways we’re communicating online are private messaging, and in small groups, and stories,” Zuckerberg declared at f8 2019.
“A private social platform can start to become the center of your social experience … That’s why I believe that the future is private. This is the next chapter for our services.”
How did Customers.ai get here?
In 2016, Facebook launched an API for its Messenger chat application.
The API allows developers to build Facebook Messenger marketing chatbots to reach the +1.3 billion active monthly users of the #2 most popular mobile chat app in the world and the #1 most popular in the U.S. (Not to mention, the most popular mobile chat app with a developer API!)
Without question, the Messenger API has been an incredibly effective door opened to businesses because more people use chat messaging applications every day than they use social media apps.
BUT few businesses are equipped to automatically engage with customers in chat.
Only developers who code or businesses with deep budgets to cover development could take advantage of automated business communication with Facebook chatbots.
At least, it used to be that way.
In 2017, I founded Customers.ai with a mission to enable marketers and businesses to reach customers with Facebook Messenger chatbots using a coding-free visual content builder interface that EVERYONE can use.
The value to businesses is evident in the engagement rates of our users —
Across industries and verticals, businesses are seeing 50%, 60%, 70% and even 80% open rate of chat broadcast campaigns to highly engaged leads and customers — in the first hour.
And response rates? How does 10% to 20% response rate compare to the click rate in the average marketing email? 10X is no exaggeration.
Chatbot marketing with Customers.ai gives businesses a one-inbox solution for customer chat communication, persistent chat history, and the ability to automate follow-up, customer surveys and promotions.
Customers.ai’s new Live Chat inbox equips businesses with a unified inbox that provides intelligent insights about leads and customers for seamless interactions between marketing, sales and customer support teams.
Last month, Customers.ai became an official integration partner with Zapier, the number one web-based integration solution. With that status, Customers.ai features in-app chatbot integration with all of your favorite marketing tech solutions for CRM, automation, email, webinars, meetings, and more.
Not to mention, PPC advertisers have gotten a brand new tool in their tool belt when using Customers.ai’s Facebook bots as the post-click experience for Facebook ads.
Not only do Facebook ads with Messenger bots boast INSTANT LEAD CAPTURE and unrivaled interactivity, but they’re also a fraction of the cost of traditional traffic and conversion campaign CPAs.
Customers.ai’s brand new Facebook Sponsored Messages ad manager gives advertisers an unrivaled ability to convert leads into paying customers via remarketing in Messenger.
Finally, over 45,000 marketers and entrepreneurs have registered for one of Customers.ai’s free, full-day online training events for agencies, growth marketers, Facebook advertisers, and digital marketers since the Customers.ai Summits series launched in 2018. Together with our chatbot tutorials and chatbot training, Customers.ai has educated hundreds of thousands of marketers worldwide.
Within a year of Facebook launching an API that allows businesses to reach customers with automated mobile chatbots on the #1 most popular mobile chat app in the U.S., Customers.ai launched the fastest-growing marketing solutions platform that any business can use to take advantage of Messenger’s break-through engagement, personalization and interactivity.
Today, millions of conversations are being conducted by tens of thousands of Customers.ai customers using mobile chat marketing automation tools every day.
How’s that for a mobile chat marketing automation platform less than 2 years old?
We didn’t say it first, but we have to agree.
Customers.ai is officially a martech breakthrough for business.
About MarTech Breakthrough
MarTech Breakthrough, an independent organization that recognizes the top companies, technologies and products in the global marketing technology industry, today announced the winners of the second annual MarTech Breakthrough Awards program.
The winning MarTech Breakthrough selections showcase marketing technologies and companies that have both succeeded in pushing ingenuity and exemplifying the best in MarTech solutions across the globe.
“Marketing, ad and sales professionals are turning to technology to enhance the customer journey and increase their campaign effectiveness, from initial prospect interaction all the way through the customer experience,” said James Johnson, managing director, MarTech Breakthrough. “The MarTech industry serving these marketing professionals is now hyper-competitive and our goal with the MarTech Breakthrough Awards program is to highlight the stand out solutions and companies.”
Customers.ai is joined in the 2019 winners circle by ground-breaking, essential marketing technology solutions including:
- Salesforce, Best Overall CRM Company
- Unbounce, Best Campaign Landing Page Platform
- AWeber, Best B2C Email Marketing Solution
- Marketo, Best B2B Email Marketing Solution
- Zoom, Best Online Meeting Software
- SproutSocial, Best Social Media Scheduling Software
- Squarespace, Best Overall Website Building Platform
