Inbox

11 articles

Overview

Video Overview. The inbox is your central hub for all your communications. From here you can see everyone that has interacted with your bot, whether is be from the website chat widget, sms or messeng…

Updated 2 years ago by Craig Cameron

Inbox Mobile App

OmniChat Marketing Mobile App for Android & iOS. Stay in touch with customers anywhere they are chatting from — and anywhere you are — with a multi-channel chat inbox mobile app for iOS and Android.…

Updated 2 years ago by Craig Cameron

FAQ: Inbox

What is MobileMonkey Inbox?. Inbox is a section in MobileMonkey where a user can see a list of live conversations happening on their Facebook page. A user can jump into any of the conversations from…

Updated 3 years ago by Van Le

Pause a Bot

In case of live takeover, the bot will pause and will not interfere with the conversation between the page admin and the end user. Live takeover can be handled via MobileMonkey Inbox or Facebook Page…

Updated 2 years ago by Inga Supranovich

Inbox: 24-Hour Warning

While chatting with customers in your inbox you might notice the following warning in your chat window: For a Messenger contact, you must follow Facebook's guidelines in order to respect the 24-hour…

Updated 3 years ago by Van Le

MobileMonkey Push Notifications

When a conversation requires your attention, MobileMonkey will send push notifications in the desktop app and/or the mobile app, as long as you enable notifications on those devices. When will I get…

Updated 2 years ago by Van Le

How to Unblock Notifications Permissions on your Browser

In order to receive MobileMonkey push notifications on desktop, you need to enable notifications on your browser. If you have previously blocked notifications on your browser, follow the instructions…

Updated 3 years ago by Van Le

I don't receive Desktop Notifications

Desktop notifications very much depend on browser settings, so there might be various causes why notifications are blocked. Solution 1 Copy chrome://flags and paste it in the browser. Search for " En…

Updated 2 years ago by Inga Supranovich

Agent Persona

What's an Agent Persona?. An agent persona is the agent profile that can be used (optionally) in chat conversations. A persona consists of a name and profile image. All MobileMonkey users will have a…

Updated 2 years ago by Van Le

Troubleshooting: My page is sending messages that are not setup in MobileMonkey

1. Check if another Automation is setup on Facebook Page's Inbox Switch to your Page, then click on the messenger icon. Select Automations. Scroll down to "My Automations". 2. Check if there is any o…

Updated 7 months ago by Raquel Bartolome

7-day Warning

While chatting with Messenger customers in your inbox you might notice the following warning in your chat window: This is because MobileMonkey utilizes the human-agent tag for all messages sent from…

Updated 3 years ago by Van Le